SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm not a computer pro, just an amateur, and i expected to struggle at least a little with setting this one up and frankly didn't believe such a small unit would work as well as the lap top it was replacing. I'm happy to be wrong - this little computer is a workhorse and was a dream to set up! I still love it. It's fast, intuitive, more memory than i'll ever use and no problems at all. Love it!
Works great, nice compact and quiet, friendly professional comms, good price, i would buy from them again
This is a great little pc. It can be used in a home office and has everything you need to connect monitors, usb devices and it is small, quiet, cool running and fast.
This mini pc is amazing for heavy work. It is quiet and very good performance.
Great little machine. Very fast and quiet. The size is perfect for my small computer desk. Great value for the money.
I was really impressed with this mini computer. It's small in size but its performance is really powerful! Windows 11 runs perfectly well too. There's almost no noise, so you can hardly hear it. If you choose this computer, you definitely won't regret it.
Cool little mini pc. My first time, it's perfect for browsing and watching videos on my 4ktv. Everything worked fine.
I love this! It's compact and perfect for traveling or if you don't want a hunky computer taking up space. I can store docs in the cloud or google drive to access anywhere. I love having windows 11 for all my document needs.
I am really pleased with this little computer! Who knew something so small and inexpensive could be just what i needed?saw this little guy and thought i'd give it a try. Super-fast, no issues with anything! Don't hear any noise, speed is great, and ram capacity has more than i need at this point.
Excellent mini pc. ultra fast and i had no problems with the initial setup. very satisfied with the purchase. it loads applications quickly and has great overall performance.
A lovely little pc in a tiny package. I have thrown adobe products, the office suite, a-few-years-old games and chrome overloaded with active tabs at it, with no issues. I can set up camp about anywhere. Marvelous for the price.
The reason I bought this mini PC was to replace an old desktop that couldn't be upgraded to Windows 11. So far, I am very satisfied. Installation and Wi-Fi connection were easy. The computer is fast and has sufficient performance and memory to meet my needs.
Awesome mini pc! The performance is excellent - it runs smoothly and handles everything i need with ease. I initially thought i'd have to buy an operating system separately, but it actually came pre-installed with windows, which was a great surprise.
I really want to say that this mini PC offers the best value for money! The performance is excellent and it operates quietly without overheating. Highly recommended for those who are comparing mini PCs. Thank you!
A device as powerful as a home computer but small and energy-efficient.
This is a home pc that takes up very little space but gives me all the power i need. It seems to handle everything i do with ease. I couldn't ask for more at its very reasonable price.
The video playback is incredibly smooth, and the device is very compact, making it easy to carry around. It was a really great purchase!
Fast, excellent, and this mini computer is particularly good – it doesn't take up any space, but you can also take it with you wherever you go, which is really handy.
The mini-computer is excellent – small and stylish, it takes up hardly any space, performs well in the studio, and is ideal for the office.
The startup is quick and smooth, and the small body makes it quiet with average cooling performance. So far, it's been working well and is a pretty decent mini PC.
So far there have been no problems. It's small in size, has a nice design, doesn't generate heat, makes almost no noise, and is fast.
It's awesome, small but powerful, perfect for everyday office work and light gaming. This little guy is perfectly adequate and looks great!
I compared several mini computers online, and finally chose this one, which is generally very good. The computer runs fast, the sound is very quiet, there are many connection ports, the appearance is very delicate, and the price is very good.
The size of the mini PC is so perfect that it can be hidden behind the monitor, turning the monitor into an 'all-in-one PC'. It's strong enough for my needs. I recommend it.
Picked this up recently and have been very surprised by how capable this little computer is. It handles web browsing, streaming, and daily productivity tasks without any lag. Setup was very easy right out of the box, and i love how much desk space it saves compared to a traditional tower. It runs quiet and cool, making it a great addition to my home setup. If you're looking for a solid, budget-friendly pc that doesn't take up room, this is an excellent choice.