SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have always used ugreen in the past, until i decided to take.a chance on these gen2 hubs. I am glad i did. They are every bit as reliable as the ugreen hubs, but at a more affordable price... not only that, but they are slightly faster than the ugreen hubs as well. The seller ships these out really fast and the package came well before the expected delivery date. I do recommend these hubs and will buy again.
Very happy with this hub. it is even slightly fister than my ugreen hub. i will be buying more in the future.
Huge data demand, which provided what was needed. I recommend it.
very good
Good product. Working as described. Well packed. Fast shipping. Recommended seller.
Good product - as described - and well packet - i'm happy
Nice little usb c hub with one usb three it transfers files as fast as it should , i am happy with my purchase .
Good quality, well packaged and relatively fast shipping 🙂
It does its job; I use it to connect several controllers to my PC.
Item as described. A very good and reliable product for me.
Each port connection is good and the file transfer speed is as specified. The price is reasonable and it's a decent product.
Good quality.
I bought the product to connect two screens to a laptop but it does not provide the desired power.
Only usb 2.0 hub!
Fully corresponds to the description. Quite durable construction material.
Compact design of the USB Hub 3.2 for 10 Gbps. Very elegant appearance. Recommended.
Ok, thank you.
It works. Well made.
It's very fast, reaching around 3Gps, very good in all ports. I will buy more for other laptops at home. Thank you.
Product that looks of very good quality, truly good materials and everything is fine, good presentation and good functionality.
Hub works for usb functions. Attempted to charge samsung device from pd port and power delivery did not work, phone reports 2w input. Plugged hub into 100w+ capable usb-pd charger that is known to work for the phone, so the hub was receiving sufficient power but still the charging port did not work. Otherwise, hub is good quality and feels sturdy. Useful for data purposes.
The adapter works very well, it has the advertised speeds. I’m satisfied.
The hub works fine. When connecting to the last last port, there is a specific side to connect the device otherwise it won't work.
Only had 2 usb 3 port. Did i get the wrong item?
not fast