SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, as described in the advertisement, arrived five days earlier than expected, good materials. I recommend it.
The noise level is quiet and the ventilation performance is quite good.
The product is very sturdy. But I am angry with the seller. I chose a UK charging plug, but unfortunately they sent me a UK adapter. I want the plug to be connected directly to the cable without any adapters.
This product is exactly as described. It's a moderately large piece of equipment and quite powerful. I bought this to clear out soldering iron fumes from my home lab and it seems more than capable of handling this. Read the specifications to see if it's right for your room size. It's easy to operate -- you plug it in and it turns on. There is also a mounting bracket and instructions on customizing the wiring if you want to have some kind of automated setup. The price is very reasonable. I can already imagine buying a second one to have in another room.
As described
Item arrived very fast and secured in a box. Item arrived in good working condition. Maybe add an off/on switch.
very weak pull, practically not noticeable
Received. Well packaged, working perfectly.
The fan is good, arrived quickly, though the delivery slightly damaged it, had to glue it back together. The seller should pack better; it came in its original cardboard box.
I highly recommend it.
The 8-inch vacuum cleaner has not been installed yet, but I used it to extract smoke from the room and it worked very well.
Received with thanks.
everything okay, thank you.
Working good! The suction is not very powerful but very quiet! Wire is really too short! Fast shipping.
Package received quickly and accurately.
It's cost-effective. It doesn't rust, so it seems fine, but the internal propeller is made of ABS material, so be careful when exposed to UV rays.
I installed an exhaust fan at home, but it's not working properly, so I need to look into it. The airflow is quite strong.
The product arrived damaged today, I would choose another auction.
Very strong
Packaging was surprisingly thin but luckily he arrived okish.
The delivery went well. I wish you success in your business. Thank you.
It's heavier and bulkier than expected, but the ventilation performance seems excellent. I haven't tried it yet, but I think I'll like it once I do. It's heavier and bulkier than expected, but the ventilation performance seems excellent. I haven't tried it yet, but I think I'll like it once I do.
So far, the item has not been tried on.
It works well............................................
The product is excellent. The sound is annoying, one of the wings had a slight break after receiving it but it still works.