SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks good, the only thing I didn't like is that they charged an additional fee at the time of delivery, claiming it was due to customs, even though they knew it had already been paid with taxes included.
Excellent product, works very well and is of good quality. Very valid and efficient customer service from the supplier. I highly recommend.
All the programs i will need when i am far from home on this device. I wouldn't try to use it for gaming, but as a laptop for work away from home for relatively simple tasks, it gets the job done at a very affordable price.
It's works but how do i activate the windows 11 pro because it won't activate, any help pls
Very good product, high quality, works perfectly. They sent me the keys in spanish, shipped the product quickly and well. So much so that my wife has asked me for another identical computer for her and i will order it soon.
Let your brother go to college to take him, the memory is enough, the boot speed is fast, usually play very fast games, do not get stuck at all, appearance is simple and generous, likes it.
The product is good, the battery lasts for three hours. The buttons are provided as additional stickers to apply. The only defect is that on the italian keyboard, these two buttons < > Are missing.
The computer boots up quickly, the keyboard feels good, the speed is fast, the screen is bright, clear, and the resolution is good. I am very happy with my purchase and i can highly recommend this seller!
A smart laptop that is well worth buying, everything is good, the system runs perfectly, and there have been no program crashes since i used it.
This laptop is completely beyond my expectations! It has a delicate and cute appearance, which is suitable for carrying anywhere. It is light and stylish, i can easily hold it in my hand and it looks beautiful in the office and at home. No need to mention excellent performance, smooth and no lag in high-end configuration. The cooling system is very efficient and not too hot even after playing the video for a long time. The screen is brightly colored. Wide view and the screen display effect is very good.
This laptop has excellent stability, no matter how many tabs i open, zero latency, and the wifi and bluetooth are very powerful without any problems.
Excellent computer, everything works perfectly but the office package is not installed. Recommended