SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, delivery was very fast, the order arrived even 5 days earlier than expected, thank you for that!
This tablet is easy to set up, affordable, durable! Highly recommend if you're looking for something lightweight, easy to use, and durable!
This tablet is very comfortable to use, the screen is very large and clear, the performance is very strong, very good, it is very smooth to use, great!
The appearance is beautiful, the workmanship is exquisite, the picture is clear, the playback is smooth, the value for money is very sufficient!
Seller shipped the item immediately and the item was received in good condition and before the promised delivery date. The packaging of the item was also good with bubble wrap protecting the item from in-transit damage. The item received was in new condition and exactly as described by the seller. This item is real value for money deal and seller deserves 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ .
This product has good quality and effective results. The screen is clear and sharp, and the battery life meets my needs. The customer service is excellent. Definitely worth investing in.
It's much slower than expected... ;;;
The tablet is great and works wonderfully, the delay in delivery is due to my country's customs, unfortunately.
I am surprised by the performance and functionality of this tablet at its price. So far, i am very satisfied with the performance, specifications, storage, touch, battery life, and ability to quickly convert laptops. I like it.
This tablet is fast, lightweight, and feature rich! The tablet runs smoothly and the display screen is full of vitality. Very suitable for work, travel, or streaming. Highly recommended!
I bought this tablet for studying and working in the office, and the 1920 x 1200 ips screen resolution is quite good. So far, i am very satisfied with this product.
This 10 inch tablet is very good, it has a great processor, 8gb+128gb of memory capacity, and in terms of its cost, it is quite good. I really like it!
The product arrived in very good condition and conforms to the description. Based on the first experience, the tablet is of very good quality compared to its price. I recommend it to you.