SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery was a bit delayed, but i love this wand. the barrel wasn't too big or too small it's just right, the handle has a nice cushiony feel. great purchase.
Excellent item. I'm really happy!
Perfect!!
cannot be used without gloves, the product works well
It works great but it curls very small.
I haven't used it yet, but it looks good.
Packed well, haven't tried it yet, everything looks good.
Very satisfied.
Excellent product, reliable seller, everything as described.
Okay, bring those gloves so you don't burn yourself when combing your hair, make sure they're warm.
Great, nothing to say.
Super functional and good, it makes beautiful waves and the quality is good, it comes well packaged and arrived quickly.
Excellent, arrived quickly, well packaged, and works great.
I loved it, it came super well packaged and leaves the hair just as I expected, it has a temperature regulator and gloves.
I haven't tried using it yet. It arrived with everything you see in the picture, properly wrapped to prevent any damage during shipping. I recommend it.
Excellent product
It heats up very well and works perfectly. The delivery was very fast and the quality is good.
great
Excellent product and quality, I was hesitant to buy it but it exceeded my expectations, it heats up very quickly in just 5 seconds and makes the curlers work perfectly.
Works very well, if you have any doubts, don't hesitate about this product.
It curls hair very nicely. As soon as it arrived, I used it immediately to try it out. It does its job well. The only downside is that the hook that serves as a support occasionally pulls some hair. But overall, it's fine.
It's perfect, but I still have to learn how to use it well, since it's not easy for me to curl my hair because my hair slips out. I hope to do better day by day. It heats up very well and works great.
Fast delivery crazy and professional device heats up in seconds and curls in two seconds Highly recommend Roof
Nickel buckle perfectly
I am ordering for the second time. Excellent cone.