SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good.
I thought it would be smaller, but it's bigger than I expected, yet still cute. It works well and the noise level is acceptable at this level. I like it, I recommend it.
It works well. It rotates smoothly. It's quiet.
It works well and since my family member is cold and only uses it when sleeping, it's very suitable for my use only.
The wind is a bit weak. It's quiet and useful. Can rotate left and right A scene that moves up and down
I don't really like white appliances, but the reviews were so good that I decided to buy one. It's large in size and works well. I hope it doesn't break so I can use it for a long time~
The wind speed is moderate and quite acceptable. I just wish the battery life would last longer. I am very dissatisfied with Seong Neoyeon.
It seems fine except for the noise it makes when rotating. I bought it for 13,500 won.
It's okay.
At first, there was a faint thumping sound. After trying it a few times, there seems to be no problem now. Very satisfied with the cost-effectiveness and noise level.
Really good
Among similar products, there were reports that the battery life was short, so I chose a battery with double the capacity. There is no fan noise, but there is a noise from the rotating motor haha.
Thanks amazing!!!!!! !
I received the product without any issues. It rotates well and is very good.
It's quiet and nice.
Oh, the wind is strong too.
It's quiet and the wind speed is really good. I haven't checked the operating time, but it seems like it can be used for a very long time.
Excellent performance at an affordable price I bought 7 items including for my friends. I am placing an additional order.
The operation is good, but the pillar shakes slightly, so I'm deducting one star.
Received the item quickly and in good condition. I will use it well. Received the item quickly and in good condition. I will use it well. Received the item quickly and in good condition. I will use it well. Received the item quickly and in good condition. I will use it well.
I didn't expect it. Wow.. that's great! You'll know the durability once you use it, but it can also rotate. The wind speed is better than expected. Good value for money.
I bought it because my satin one broke. I really like it. It also has rotation and timer functions. The up and down direction adjustment works well too. I'm glad I bought two.
This is a really cost-effective desktop fan. It's better than the 30,000 won fan I bought from Coupang. The head can be raised to see the ceiling, and it also rotates. The wind speed can be adjusted in 4 levels and it's quite quiet. So I bought another one.. haha Recommended!! !
It's really good without any noise, perfect for use in a hardware store.
It's a reasonable price and reasonable quality. I doubt whether it can be used without breaking for a long time.