SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good image quality. It looks good with some light. It's a shame it doesn't have Google TV. Apps like Netflix are a bit outdated, but they work well.
This is by far the best projector I have ever bought. It works very well even in broad daylight, and on top of that, it's not expensive! I am already a subscriber to this store.
The AI function is very powerful, focus and correction are fully automatic, and color rendering is excellent.
The built-in system runs smoothly and offers abundant resources. Without additional boxes, apps like Netflix and TK can be downloaded and installed.
The lifting mechanism is very aesthetically pleasing, and the Bluetooth connection with the speaker is very stable.
The clarity is very high, even during the day it looks great, I am very satisfied!
The projection result on the white wall is so good, the colors are very vivid.
This is a great surprise! The projector not only delivers a clear image but also performs well in ambient light. Highly recommended!
You can finally see the difference! The image is sharp even at huge sizes, and having Android built in is great. A purchase that's worth every penny. Highly recommended!
Top projector! Very high brightness, clear image even during the day, perfect for camping!
The system runs smoothly, has rich app resources, and can be used directly after connecting to Wi-Fi, which is very convenient.
The operation is very simple, with automatic focusing and keystone correction.
The brightness is completely sufficient; even during the day without curtains, everything is very clearly visible, and the effect is surprising.
The image quality is ultra-clear, with very high color fidelity; watching a movie is like being in a cinema, providing a complete immersion experience.
I was amazed that the picture was as clear as it is
I really like this projector. The 4K definition is impressive. Even the smallest details in nature scenes are visible. The blacks are deep and the colors very vivid, just like in the cinema.
Excellent value for money. After comparing several models, I decided on this one and I don't regret it. The contrast and level of detail in 1080p are impressive for this price range. The connectivity is complete (HDMI, USB, Wi-Fi), and I can stream directly from my mobile without problems. The automatic keystone correction function is a lifesaver for placing it on the nightstand. I use it for work (presentations), gaming, and, of course, watching series. A total success.
It is built with high quality and much brighter than my old one. The most impressive thing is that its autofocus and auto-correction functions are much better than any projector I have seen. I don't need to manually adjust the rectangular shape every time.
This projector is amazing! Its appearance has a metallic texture, and the usage effect is better than the projectors i have purchased before. He can automatically focus and correct without requiring me to manually adjust the image. The clarity and brightness far exceed my old model.