SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Note:
The item is very good, worth the price!
The delay in delivery disappointed me.
For those who want to use memory in the Xeon, it is compatible, specifically on my Machinist X99 U9 motherboard. It worked perfectly.
Very good indeed It arrived super fast... Congratulations....
It's nice that the delivery was fast.
Great
It is working perfectly, a very good product just as described in the description. Easy installation, fast performance, and the compatibility with my X99 D4-GS Soyo motherboard is spectacular.
I checked it and it works; regardless of whether it's from another brand, it works quite well, without any conflicts. You just need to make sure it's the same speed and fits into the corresponding module.
The memory works perfectly at the stated frequency.
Working fine 😁 👍🏼 Good speed when playing games
Great product
It's not new have scratches on it don't know if working good.
Amazing 🤩
The RAM is great, seems to be fast but haven't tested it yet, installed it and it works well.
It arrived in perfect condition, worked flawlessly, you can trust it.
I bought this item and was very satisfied! The quality is excellent, it arrived before the expected delivery date and exceeded my expectations. I recommend it to everyone! It's worth every penny. ⭐⭐⭐⭐⭐
Received. Everything is OK. I recommend! Received. Everything is OK. I recommend! Received. Everything is OK. I recommend! Received. Everything is OK. I recommend! Received. Everything is OK. I recommend! Received. Everything is OK. I recommend! Received. Everything is OK. I recommend!
The product arrived within a month. It arrived as a set. The product itself is well-packaged with no signs of external damage.
Excellent, they had a little delay but it was due to the end-of-year holiday, but everything else is correct. I'm testing them and so far without any problems, the dissipation system is super.
They arrived very quickly, intact, perfectly packaged with care. I haven't mounted it yet but I hope it works well. I will let you know as soon as I put it into operation. Thank you
Super
recognized immediately, very good does its duty 👍 👍 👍
It works with amd ryzen at 2666mhz, with a b550m board i couldn't get it to run at 3200mhz
Products that meet my expectations. It replaced on h110m mb my hyperx/3200 which i can use in my main ryzen machine now.
Works with Intel Xeon E5 2680 v4. Top!