SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The computer speed works quickly for a few days, the fast heat dissipation system inside the computer is stable, and the software operation system is also stable and fast, while it turns on in just a few seconds.
Reception of computers. Very satisfied. Customer service is very good. I don't understand who will be in contact with customer service alone. Customer service will contact you immediately.
After comparing several, it is still profitable. The starting speed is also fast. The computer is beautiful and the image quality is clear.
This was the second laptop i ordered. Thank you for delivering this product on time and i really like it!
Very practical computer, fast delivery and great keyboard feel, in these price slots i don't think this laptop can win.
This computer is quickly transmitted and also equipped with certain educational concessions, good performance, good heat dissipation, it is worth buying!
I am very satisfied. The name value is good, and the lighting and visuals are excellent.
The laptop after testing does not deserve its price; it is considered expensive and the specifications are exaggerated. Shipping to Saudi Arabia incurs an additional tax and customs clearance fee of 300 riyals, meaning you might find well-known companies with reasonable prices.
The appearance is very beautiful, it is not stuck at all, it is really worth it, it is really unexpected, it is worth recommending
It's a very good laptop, with a good processor and fast processing, which has helped me a lot. I 've been using it for days without any problem. It is worth recommending the purchase.
The speed is quite fast, the image is soft, the image is not stuck, the sound is moderate, the sensitivity of the operation is very good.
The screen is full of color.The heat dissipation is faster and the appearance is relatively beautiful.From the appearance, you can see the high-end atmosphere, and the system runs smoothly after booting.
The computer is excellent, the speed is fast and the screen is large and clear
This laptop is beautiful and generous, with good specifications, good usability and good flatness. It is a laptop of good quality and low price.customer service is very good, thank you for your understanding and support!
I can take this laptop to school to make the presentation. But it needs continuous power source, as the energy of the drums decreases quickly enough. But i like this laptop.
The price is very affordable, enough for students to learn daily work and watch dramas
The laptop arrives quickly and 14 inches is small and easy to carry.
Works perfectly, setup was easy, very sleek, usb ports are fast, computer is fast, and its light.
The laptop speakers feature excellent sound quality, making it better to enjoy multimedia content such as music, videos, and more.
The laptop is very fast, the product arrived on time, and the manager is very responsive. I bought the laptop for my child, and he is very happy.
It is c$ 50 more expensive than other seller.
Got this computer for school use in cyber security and will use for personal use as well.
Very good computer, works very well and is very nice, thank you for this wonderful computer with so much capacity, thank you to the seller for selling this wonderful product.
This computer is easy to set up because of the included simple instructions. Speed, quality, size, and color are all as described. Thank you for the positive purchase as starting school again was quite stressful!
The laptop is very good. The screen is not only large, but also very clear. Watching TV is at high definition, and working is also very fast. Recommended.