SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A very satisfactory computer that surprises me a lot. although not a big brand, the quality is very good. the screen is very comfortable.
This laptop has been a wonderful investment for my office needs! it's ideal for office work and multimedia activities, thanks to its magnificent 14.1 - inch full hd ips display, powerful processor, and slim and light design.
This laptop is very lightweight and truly excellent. it has an intel core processor and a very good full hd screen.
The packaging is very good, it feels high-end. it has texture and runs very well.
The body is lightweight and portable, complete interfaces, stable system without pop ups, good computer
The laptop arrived in perfect condition and all functions work very well. the screen is clear and bright, and the speaker sound quality is surprisingly good for a laptop.
Careful and fast shipping. responsive pc, seems reliable. nothing to complain about.
My 10 year old wanted a laptop because his older brother got one last year. i didn't want to buy anything expensive for his first computer, so i picked this out with the help of a friend who works on computers.and he was right.
Simply put, a terrific buy and error free experience thus far. the screen is ultra crisp and clear.
The built quality is good, light and portable easy to keep in a backpack.
The laptop feels fantastic, visually stunning. The screen is also great - i had some initial understanding of the product before purchasing, and the entire laptop feels very sturdy and reliable.
The computer is very stylish, and the silver body has a premium feel without being heavy in hand. It boots up incredibly fast, running several commonly used apps is smooth,getting such specs at this price point is truly satisfying.
I need some time to adapt because i haven't used a laptop for a long time. overall, this laptop did not disappoint. i am likely to make another purchase!
I generally don't use a lot of computers, so i only need one device to meet my daily work needs. i am very satisfied with this laptop. the data transmission speed is fast and it works well.
This simple notebook performs very well. it is very smooth, and convenient to use,i like it
The computer arrived on schedule, was packaged great, and it was up and running in no time, thanks to the cpu!!