SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality fast delivery and very handy for the broken fasteners that occurs in various places around the vehicle.
Excellent for Polo TSO 2013, they have quite a few models that solve without issue.
Good product, highly recommended and very fast delivery.
Very good product, suitable for hobby purposes. I recommend it.
Very good purchase.
PERFECT, HIGHLY RECOMMENDED, the various items are separated from each other so you save a lot of time finding the one you want, very good packaging, delivery times much faster than expected.
Everything is fine except for the undercovers (plastic) from the car, which are slightly small in diameter because they do not completely cover the area.
Well received. Fast shipping. Only +++. Thank you!
Pretty easy to use and really worth getting and i would honestly get it again
Perfect. Excellent price for the amount of parts and the tool. I just wish they made it clearer which part has which measurements as on the pictures it was very blurry. So here's a picture attached with better quality that should help. Otherwise all good
Excellent, many sizes and accessory to remove them.
Arrive very fast, nice quality, like the discrimination
What I ordered arrived, product at a good price and most importantly it arrived before the suggested time. I was satisfied with the product.
Item as described, prompt shipping, good communication, recommend seller
Excellent quality, very practical and easy-to-use case, good size and very useful parts.
Top, nothing to say.
Good is a very complete kit for any situation
Very good product. Various different items, several options, fast delivery. Small issue during transportation, a part of the packaging was broken but nothing that affects the product.
Conforms to the description with a multitude of useful clips! ! ! Only one drawback that does not depend on the seller but on the transport and the delicacy of the delivery drivers; the box arrived broken....
good quality and good product
Happy
good as described
It arrived too quickly, the quality is perfect, the tool included is made of metal and looks durable. I would definitely buy again, highly recommended.
Extremely easy to use and was exactly as detailed in ad
Very good, I will use it well. Very good, I will use it well. Very good, I will use it well. Very good, I will use it well. Very good, I will use it well. Very good, I will use it well. Very good, I will use it well.