SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have tried several models from other stores but this one is undoubtedly the best. I highly recommend it.
A really nice little machine that does its job perfectly, and comes with spare blades that last an incredibly long time.
The machine is simply great, holds a charge perfectly, and removes lint well! I recommend it!
It works perfectly, the display information is very good, and the instructions are complete, also in Spanish.
Highly recommended
It works perfectly, I bought it for myself but my mom uses it more than I do 😹😹
Wow... 3 speeds, display, spare blade, and it even works. I tested it right away. I recommend it 👍
Very efficient, quickly removes lint and leaves clothes looking like new, but be careful with the seams, as it can cut them, and the battery doesn't last very long.
Great. Everything works perfectly. I recommend this model. However, the kit did not include a brush for cleaning the blade.
Works great getting the loose bits and pills off my coat!
A fantastic item. Why didn't I learn about it earlier...?) Works very well. 3 modes. Comes with 2 spare blades. In a short time, it brought my favorite items into order with minimal effort and cost. Definitely recommend buying it.
Fast shipping and delivery. Works perfectly, three speeds, comes with three blades. The battery was 60% charged. I recommend both the seller and the product.
Amazing guys just buy it it does the job and have 3 speeds level very good
The product works really well; I tried it on a T-shirt and some socks, and they came out looking like new :)
Great!
Excellent
It works well. The photos are before and after use. It arrived within a week.
It does a great job of solving the problem.
Everything is as described in the product description: two spare blades, a charging cable, a brush. Three intensity levels, the battery charge drains quite quickly, but it's enough to clean something large of lint. Of course it cleans, but you need to apply some effort. Everything works, it buzzes, thank God.
Works well, no plastic smell. 40% of the battery was used on a pair of XL men's pants fully covered by rollers at minimum speed. The only downside is the small container; it took 5 containers for the pants. I recommend it.
Delivery took 12 days, the packaging is good, everything is fine. The set includes two spare blades and a type-C charging cable. The battery arrived with a charge of 55%, rechargeable capacity of 290mAh, or 1260mWh. That is, the device has a battery with a capacity of about 600mAh. Time will tell how long it will last in operation. Works well with food. Thank you and I recommend it.
Gets the job done
Aaaaa
Arrived very quickly, works well and does a great job of collecting lint from woolen clothes.
Very good. Arrived quickly. The product is of high quality. Cleaned 3 items in 5 minutes. Cleans cat hair off sweaters and pants very well. I recommend the seller and the product.