SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks great, the metal is satisfactory for now. I recommend the product and the seller.
Incredible product and affordable cost
It met the requirements. Well packaged.
The holder surprised me greatly; it's really sturdy and beautiful, comes with nice packaging, and includes a cable for connection. I'm very satisfied with it.
Top quality and works nicely and my laptop is now happy.
For this price it's okay, the stand is a little loose, the USB ports work, and charging works. There's a problem with the mouse: sometimes it lags, causing the cursor to freeze, which is inconvenient. But it happens rarely, so it's fine.
Excellent hub stand!
It's ok.
It's so good~^^
Great!
Quite high quality and convenient, everything works well, the elastic bands hold very well, nothing slips, the laptop stands firmly on the stand, so far I like everything, I recommend it. It arrived on time.
It's the second time i buy it, just perfect
Sturdy and all ports work perfectly
It corresponds exactly to what was requested and works correctly.
Thank you for the fast delivery
YOU CAN BUY WITHOUT FEAR. Very good product. Arrived before the deadline. I live in Salvador, Bahia, it was supposed to arrive in December, but it arrived weeks earlier. Congratulations to the seller and Aliexpress. It has side inputs with several ports and various shapes. This makes it much easier for those who need to plug in tokens, mice, etc.
fantastic
Great product!!
everything perfect
Works fine, shipped fast
Good quality, many interfaces
Everything works, the stand is excellent, fits perfectly at 17 inches, arrived quickly - three days ahead of schedule, in 12 days to Samara.
Perfect get it exactly like it looks like. Work good.
Looks great. Sturdy mechanism and lots of room to connect cable under my elevated laptop. I use a bluetooth keypad so i can position the laptop screen to work well with two other screens - enables an efficient layout - email open, ms teams on laptop with the laptop camera at a good distance and i can load external hard drives to access my libraries.
Greatest quality and delivery i didnt expect this to be so well built functions great