SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy to have bought it, really pleasantly surprised, fast, reliable, and full of energy. Extremely satisfied!
The workmanship is superb, and the quality is top-notch. There isn't a single problem. Thank goodness i chose this one instead of other brands.
This laptop runs well, is highly portable, has an elegant appearance, comes in exquisite packaging, and is easy to carry. The price is reasonable. I absolutely recommend it!
The package arrived intact and the delivery speed was very fast. This laptop runs quickly and efficiently, making it very suitable for my daily work. The screen quality is excellent, and the keyboard is also very comfortable. In addition, its design is modern and attractive. I am very satisfied with this purchase and would not hesitate to recommend it.
Highly recommend this seller.
This compact yet powerful laptop is perfect for me. It has ample storage and memory. I highly recommend this product!
This is a compact and lightweight laptop. Its battery life has always been long, making it a good choice for students or those looking for a work laptop.
This electronic product is simply a gift from god! It is fully functional, easy to use, and its performance is amazing. Thanks to it, my life has become more convenient and efficient. It is well-made, with versatile functions, and is an indispensable assistant in my daily work. I am very satisfied with this purchase!
I like its color and convenient configuration! It is perfect for school and my country activities. So far, i haven't encountered any problems. It runs smoothly and is perfectly set up. The price is affordable - it meets all your needs.
He really came very quickly. I have never received goods this fast. I will come back later to use it practically. I feel good after receiving the goods.
I definitely do not regret this purchase and would even recommend this seller. Because if you encounter this seller, you will find that their service is thoughtful, friendly, and responsive. Their explanations are also very thorough.
The laptop is very lightweight, and both its appearance and feel are excellent. It powers on quickly, runs smoothly without any lag, the screen colors are normal and non-reflective, it does not heat up even after long periods of use, and its heat dissipation performance is outstanding!
I bought this computer for my 18th birthday and i use it to study and also for basic file processing. Laptops are durable and can do the job for us. I love taking my math classes online on my laptop. I love this computer.
This computer is quite good for daily use. My son really likes it when he plays games, and he thinks its speed is much faster than his other laptops.