SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is cool, easy to set up, but there is no Russian language option.
The health tracking works really well—heart rate, sleep, steps are all accurate and helpful.
The touchscreen is responsive, the build quality feels premium, and it matches almost any outfit. Definitely a 5-star product!
Fast delivery and nice packaging. The watch is easy to set up and use. All functions work smoothly without any issues.
Excellent!!! Good battery life, all the necessary features for a smartwatch. I recommend it.
The appearance matches the photo exactly. It looks great. The functions are normal, the waterproof performance is good, and the battery lasts for a long time. The only thing to note is that don't forget to turn off the flashlight function as it provides excellent lighting.
Ip68 waterproof means i never take it off. It’s sturdy, comfortable, and tracks my workouts accurately. Very happy with this purchase.
Highly recommend this smartwatch! The gps function is accurate and stable, and the long battery life exceeds my expectations. All features like message alerts, sleep monitoring, calculator, weather updates, and sport modes work flawlessly. The custom watch faces and smooth watch face switching make it even better.
Easy to set up and comfortable to wear, this smartwatch is suitable for all ages. Gps works smoothly for outdoor activities, and sleep monitoring gives detailed insights into my rest quality. It has responsive raise to wake, adjustable brightness, and effective alarm reminders and independent alarm.
This watch does everything i wanted and more. The screen is vibrant, the touch is smooth, and the health data is reliable. I use it to track my runs and yoga sessions, and the gps works well. Battery life is amazing—10 days on normal use. It’s comfortable, doesn’t irritate my skin, and looks great with any outfit. For the price, it’s a fantastic purchase. I’m very happy!
Great product and great seller! The watch is lightweight, does not feel heavy on the wrist. The battery holds charge well, and all health monitoring functions work properly. Will order again.
The watch came in perfect condition, no damage at all. The design is modern and nice-looking. It connects easily with my phone and all functions work as described.
It feels great after using it for two weeks. The battery life is very long, which is really great. There's no need to keep looking for a charger every day. The 3d dynamic dial is smooth. The home self-tests for heart rate, blood pressure and oxygen level are sufficient.
Fast delivery and excellent seller communication. The watch is easy to connect to my phone, notifications come in quickly, and the battery lasts several days. Looks stylish and high-quality, i highly recommend it.
The health features are impressive: accurate heart rate detection, professional sleep monitoring, and relaxing breathing training help me stay in good shape. The gps tracks my activities precisely, and the long battery life means no frequent charging. I also enjoy the music playback and easy custom watch faces.
This cost-effective smartwatch has all the essential features. Long battery life saves me from frequent charging, and music playback frees me from carrying a phone while exercising. It includes alarm reminders, breathing training, heart rate tracking and precise sport trajectories, fully satisfying daily and fitness use.
Very beautiful. It exactly matches the description in the advertisement. The delivery was very timely. After using it for a while, the experience was excellent. I highly recommend it for everyone to purchase.
Great! I'm extremely satisfied with this watch. It's no less impressive than the apple watch. The screen resolution is high, it's very easy to use, and the design is very fashionable. Highly recommended.
The quality is really excellent. The battery lasts for a long time, it's easy to use and the design is fashionable. It's simply amazing! I highly recommend purchasing it.
Love the waterproof function! I wear it when washing hands or raining, no problem at all.
A few days ago, i received this watch. So far, it has been functioning perfectly. In terms of price, this watch is worth the money and can meet all my needs. I am extremely satisfied with this purchase.
It's impressive, excellent, good value for money, easy to use and very fashionable. I'm extremely satisfied.
A great watch. There are many dial options available, including the ability to set your own photos as the dial. The features are numerous and it's impossible to list them all, but i think this is a very good choice.
Stable system, no lag or glitches. I’ve been using it for weeks and it’s still working great.
Nice but not user friendly and instructions are useless.