SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered for the first time. It has been working for over a month now, everything is fine. I installed it myself; the kit includes everything needed for installation.
It looks of good quality, it's a shame that the power cables are so short; ideally they should be twice as long, especially for those that are placed on the dashboard, or at least bring additional cables with male/female connectors to extend them.
The led bars are soo good and am happy with the results that i get from them
good colors and factory price on a BMW F32
Very easy to assemble
First of all, everything is great.
Optimal quality
The product meets expectations. Price-performance ratio is perfect.
They look excellent, installation a bit complicated but maybe because of my 2013 Civic it might be easier in others, but excellent.
Great product, easy to install if you know what's what, but it works brilliantly!!!
The article has a good qualit y, works really great, and the mobile app is super complete. have also a lot of options from where to choose .
I installed the lights in my Hilux and I'm very happy; they work great, even on the phone app.
Very good quality, the only complex part is the installation.
good product
Absolutely brilliant. Super, super great quality.
Everything is great! Thank you!!!
I have tried this product for three times it’s literally perfect i liked it so much thanks
Really good, I'll buy it again next time. Thank you, buy this. It's better than others. Goodbye hehe.
Dynamic LED strip for car interior lighting provides a pleasant and modern illumination, transforming the car's interior into a more elegant space. Installation is relatively simple, and the varied colors create a personalized atmosphere. The light intensity is suitable for nighttime use without disturbing driving. Good value for money for tuning enthusiasts.
So far everything is fine, looks spectacular, complex installation without instructions or videos but it's worth it.
Arrived quickly, easy to install, excellent product, highly recommended.
Quality product! You need a minimum level of knowledge for installation, but once done, the result is quite satisfying!
Everything was great, would gladly come again.
The lights are very bright and i really like the quality of them, the one thing i wasnt very fond of was the foot lights i expected it to be brighter other than that i really like the product and definitely recommend it
It works perfectly, with detailed instructions in English. It greatly improves the appearance of the car and the interior night lighting in older cars, although you need to be discreet with the LEDs or they can cause many distracting reflections.