SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am happy with the purchase, it's quite good for the price, however, the blades leave something to be desired.
I already have it in my hands, now let's test its full performance.
Quite good machine with the features of the purchase and very well protected during shipping, now it's time to test it with clients but it has a very good appearance.
This machine is a beast, super recommended!! The packaging was perfect and well taken care of, not to mention how quickly they sent it to me. I ordered it on Tuesday night and it arrived the next afternoon on Wednesday. The combs are magnetic and of super quality, really, I love those ones you can rest them anywhere and they stay there 🤣
Very good , good price
I love it it’s really powerful
Everything perfect
excellent machine
Delighted with the item. Powerful motor, very good presentation (includes accessories such as combs, charging base, spare parts for important components, three different caps, etc), so far I haven't seen anything better on the market.
myu good machine
Very good
Excellent machine much better than others on the market.
Simply a great machine. Always a pleasure to use. Fantastic sharp motor. Very very good and satisfied with it.
Excellent machine, everything arrived very well. Thank you very much for the great service. Recommended.
The cutting power is good and the durability is not bad. It hardly generates heat, but it doesn't come in a box; it comes in bubble wrap.
Good machine, very complete in accessories. WMARK knows how to do things right.
I haven't tried the machine but it looks very very good, better box presentation than any other. The truth is that it surprised me, very fast delivery to the Canary Islands.
Everything was great, it arrived impeccable and complete, it didn't take long at all. I recommend this company 100%, they deliver on everything.
Simply excellent ✌🏻 highly recommended 👍🏻 👍🏻 👍🏻
The machine is great, it's amazing, I would definitely buy it again without a doubt. It took a long time to arrive but it's worth it. 🇲 🇽 🇲 🇽
Everything is fine. Delivery quickly and on time. Product consistent with the description.
everything perfect very good machine I haven't tried it yet but very good quality.
Top quality price, you have to adjust the 0 a little but it's great.
Good machine for now, I ordered it with the box and it came without it, be careful with that, otherwise everything is correct.
What is the machine is very good, but the shipping to Las Palmas de Gran Canaria arrived almost a month too late.