SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
MacBook Pro 14 inch fits perfectly. Very nice case.
beautiful case I bought a Lenovo Ideapad Pro 14 inches - it's a bit tight (I think if I put a case on the laptop it won't fit). and there are no complaints top quality The transformer stand is really stylish + thanks for the charging case)
Everything is as shown in the picture. Fits my old MacBook perfectly. The material is pleasant to the touch. The corners have extra protection. Time will tell how durable it is. So far, so good.
Smaller size than shown in the advertisement!
Good case, size 13 fits perfectly for MacBook 13.6 on M2-5.
Great laptop sleeve overall. the material feels durable and looks clean in khaki. it fits my 13-inch laptop snugly without being too tight. zipper works smoothly and padding offers decent protection. shipping was quick and item arrived as described. good value for the price, would recommend to others.
Fits my work hp and the stand makes it just right to use the keyboard would recommend
It is of top quality for the recommended price.
The laptop bag itself is great - it makes a high-quality impression, is lightweight, and the laptop stand function works perfectly. The only thing I could have done without is the cable, mouse, and tech bag; unfortunately, it arrived wrinkled and doesn't look as nice as in the picture.
I ordered the wrong size, so I placed a new order. There are various types and sizes, so please check carefully before ordering. The item is simple, lightweight, and nice. I like it. Since each member of the family has their own laptop, I have already placed my fifth order. I hope you sell a lot...
Oh, sorry! Now I understand. Here is a direct review as if I had purchased the product: The product is very good, I liked it a lot. The shipping was super fast, it arrived earlier than expected. I definitely recommend it 100%. Rating: 5 stars.
Completely satisfied! Fits perfectly for an LG Gram 16-inch! Quite modular with well-thought-out folds.
Delivery is fast, it's easy to use, the price is affordable, and it's good in many ways. The quality looks better than I expected. Highly recommended.
This product is made of suede material and is not flimsy at all. It fits a 14-inch laptop well, and it's great for carrying a mouse and charger. I'm a little worried that it might get dirty easily, but I like that it matches the color of my laptop well. I bought it at a discount for around 14,000 won.
Magnificent product, I really liked the details, the 3-in-1 design, the waterproof protective pouch, but also the help in positioning the PC correctly, anti-slip feature, and the additional mouse pad.
Perfect fit, nice stand, highly recommend
It's really sturdy, the machining is precise and excellent. I recommend it. It's great and offers the best value for money. It's a product I want to use for a long time.
Nice material, super quality, feels silky and soft but still excellent quality, great for MacBook Air PC and super slim.
Awesome case!!! I recommend it to everyone. You won't regret it!
Great product what i expected
I really liked the price/quality ratio. It worked perfectly on my 13" HP laptop. The only thing I can point out is that the mouse base is not suitable for left-handed users, given that it is on the right side of the PC stand. But just don't use the PC stand lift to solve this problem. It's just a minor detail.
Nice material, even seams, comfortable case. Definitely recommend!
It's expensive for the material it is; my 13-inch laptop fits just right, so one up to 16 inches as indicated wouldn't even fit. I'm keeping it because I like it so I can tilt it and have a mouse pad underneath, but if I had known this before, I wouldn't have bought it for its price. Also, if liquid spills, the material is nowhere near as good as shown in the video.
Great choice, fit perfectly to my macbook air m4 apple
Excellent quality, very careful and fast delivery, perfect for a 13' MacBook. Very practical, I highly recommend it.