SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This computer has a decent weight, complete interfaces, a simple and elegant appearance, cool gray color, good heat dissipation, low fan noise, and runs quickly and smoothly. easy to use, strongly recommended
Overall, i am very satisfied. working, programming, video editing, and playing games are all very easy. the game frame rate is stable, the screen quality is online, and the field of view is comfortable. great computer, i really like it
The running speed is very fast, the screen is very eye friendly and easy to use, the heat dissipation performance is very good, and the appearance is not a problem. i highly recommend it
This computer has smooth and seamless graphics, and good heat dissipation. even if used continuously for several hours, the body only heats up slightly. the customer service attitude is also very good, and if there is anything unclear, they can get a quick response. must give a five-star rating!
The appearance is simple and atmospheric, which is both beautiful and space saving when placed at home. it is very convenient to use for work, study, and entertainment
This laptop is really amazing, not only does it have a stylish appearance, but its performance is also super powerful! fast running speed, clear screen, full colors, very comfortable to use. high cost-effectiveness!
I use it in my work and it completely meets my expectations. The response is fast and smooth, and the exterior design is also very beautiful. In short, this is a high-performance and reliable machine.
This laptop has excellent performance, fast running speed, and battery life of over 6 hours. the price is very affordable, strongly recommend purchasing, 100% satisfied.
It is very suitable for handling various transactions (documents, cloud drives, etc.), browsing web pages, playing lightweight games, and daily use. i just carried it extra carefully when traveling. so far, everything is going well! highly recommended.
This laptop is very good. the wi fi connection is stable and i haven't encountered any connection issues. i can put my laptop on my lap and it won't overheat. the design and layout are both excellent. the connection between the monitor and the base also looks very secure.
Good review! i tried it for an hour and adjusted various settings. currently, at this price point, its performance has exceeded my expectations. obviously, it is very suitable for daily computer use, such as handling emails, browsing the internet, and some basic tasks. in my opinion, it is completely competent. very satisfied!
I received a laptop, which looks beautiful and runs very smoothly. i have only downloaded the game a few times, but each time the experience is fantastic! the loading speed is very fast, and the screen and operation are very smooth! this is my first laptop at a reasonable price. so far, i am very satisfied with this purchase.