SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am delighted with the Tank Mini 1, thank you very much. It came with the official case, which already has a screen protector on it. 😉 A pleasure out of 11.
Perfect!!!
Everything is fine. The phone arrived safely packaged.
I didn't think the battery would last this long, but it still lasts 3 days, I'm happy.
It came laminated but the box was damaged. Nevertheless, the phone had no damage. I definitely recommend it!!! Fast shipping
It's perfect if what you want is a small phone; it has everything that big phones have but in a smaller form factor. It works very well; it's a shame they don't make one with 500 megabytes, but it's perfect for everyday use.
Everything is okay. . . Except that I was surprised when I saw yesterday that the package was delivered knowing that I haven't received anything. . . But it was delivered to me today. . Everything is in accordance with the description. . . I really like it except that I had to pay 40 dollars in customs fees but it's worth it, it's a special and unique smartphone, I'm sure I'll be among the few people who own it. Thank you again and sorry for the dispute.
Everything is OK.
The phone works great. It comes with additional screen protectors. I would have liked to know that it also comes with a protective case, beacause i bought one separately.
The phone is great... very practical and just like in the photo... it comes with screen protectors, charger, and protective case...
Fantastic little tough guy. Looking for a phone where you do not need to worry about battery? This guy lasts 2 days with proper use, and many days on light use. Virtually undestroyable, and fits into your pocket. If you are looking for a phone with a great camera this one is not for you. I love it.
everything perfect, I recommend the seller
Thank you very much for the fast delivery. Everything is fine and in good condition.
faster than I thought, it arrived just as described, the seller is 150% recommended, I would buy from them again.
Excellent packaging; excellent options - 12gb, global version with working volte&vowifi in eu; fast delivery; very competitive price; no defects so far. Seller identity doesn't match the actual sender, which may complicate complaints (if any). As expected, no 802.11ax, no rangefinder, no wireless charging, the display is just acceptable (definitely not a flip phone), product description is not entirely reliable... do your independent research on this awesome product!
👍🏻👍🏻👍🏻 top like the photo
Good for now, nothing to complain about.
Very cool phone, for being ruggedized it's very nice, it's very comprehensive and the battery is very good!!!
a very cool and very handy mobile phone
Very good product. I am very pleases with my purchase. Thank you for the fine product and good service!
Took 18 days to arrive but came in excellent condition i highly recommend this seller 100%