Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Original equipment with the requested specifications… very good.
Customer –
The item arrived in great condition, it receives a signal, everything is super good. I was a little confused at first because when I had it in my hands, the seals looked a bit strange, but I checked all the emails and everything is excellent. The equipment is super, super good and new. Thank you to the seller.
Customer –
Everything is working fine with the phone; it took me about 20 days. but everything is fine with its accessories
Customer –
Regarding the device, the result is as expected, meeting the specifications and details that were requested. In perfect condition and without any signs of use at first glance. The requested accessories are functional and meet the characteristics of the publication and label. I have no reference to their quality yet, but they are functional. The seller adds a protective case and screen protector, which are an added bonus to the device. They must take into account that the device is sold in different regions and should check which one is most suitable for use in that region. Another detail is to consult the seller about the availability of the requested version in their inventory; I had to request a version change since the global version was not available. A few days of delay were added due to this change, but GOOD COMMUNICATION WITH THE SELLER was maintained and the change was agreed upon. Recommended store! ✌️
Customer –
A magnificent device, well-made, everything is at the highest level, no questions about the device. I recommend it.
Customer –
Original phone, sealed and brand new, 100% guaranteed, arrived quickly
Customer –
Very good phone, Ali Express has not disappointed me with all the phones I have bought, and this one was no exception. The phone is 100% original, the S Pen works as it should, and everything in general is correct. However, if you are going to buy from this store, be patient because the seller took 10 days to respond. I would recommend sending a message to the seller if you don’t see any activity after 5 days, but they respond well. Overall, a very good purchase.
Customer –
The phone arrived in good condition, in new condition and in its original packaging, all functions work well, so far I am completely satisfied.
Customer –
Cool
Customer –
It’s amazing, everything flies smoothly, very fast and pleasant to use, thank you for the top quality. I will buy more.
Customer –
Fast shipping, all issues resolved, thank you for the small gifts and quality service. I will definitely buy more again.