Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Excellent phone, fast and really new, no scratches, no faults, I don’t know about the cameras but they are fine for me.
Customer –
The device arrived quickly and was in perfect condition.
Customer –
The order did not arrive. But I was very satisfied, as the seller was always prompt in responding to my messages and concerns, and also handled the entire process very well. In due time they refunded my money and this return only took 2 days (very fast)… I will try again and buy a phone in this store.
Customer –
Very good works perfectly
Customer –
Very fast shipping and the seller was super professional.
M***z –
Perfect 👌🏻 it’s new original of course 100% perfect just received 24-11-2025 at noon 😅 one month after purchase.. So patience but it’s worth it 100%.
Customer –
Great, it arrived in excellent condition. The downside is that they took a while to process the order, but you have to be patient 😅
Customer –
The seller responded very quickly and the product arrived without any scratches, truly like new. For now, I am satisfied, although I will have to see later how it performs over time. I’m being honest: I’m still not sure whether this Samsung Fold 4 is new or refurbished, that’s my only doubt. For the rest, everything is ok, and that’s a compliment.
Ш***ч –
Excellent phone. Thanks to the seller.
Customer –
Excellent and well packaged. I love it
c***n –
Excellent seller
p***r –
Recommended, they helped me a lot.
П***н –
My friends, I am extremely grateful to you. I gave my father and mother a Note 20 each as a gift. The phones are in excellent condition and my parents were very happy with such a gift. The Z Fold that I got for myself is also in very good condition. Apparently, as a reward for my good deeds, fate brought me to this store. Thank you very much.
Customer –
I am very happy with the equipment, I think it is completely new. The shipping took a little while but it’s understandable as they were celebrating the Chinese New Year… Once again, I am very happy with the equipment, I hope it lasts a long time, although I know they don’t give good references for this model. 100% satisfied with the company. The equipment is exactly as described.
Customer –
I recommend the Seller and his product. Received a completely new device from Lázaro Cárdenas, Michoacán. I would venture to say so. Thank you very much, very satisfied!
Customer –
very, very good and in very, very good condition, very well packaged
Customer –
Recommended!!
В***й –
Hello. The smartphone arrived in excellent quality. The packaging is great. Delivery was fast.
Customer –
I am satisfied with your services.