SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best wig i ever bought, don’t just look buy it.. the curls are so pretty and soft i just can’t get over on how it looks with office wear and my husband says it make me looks so professional 😂 Love it will be buying again..
Received it in good condition,no smell and definitely the same as the picture i loved it.i am very satisfied with my purchase i recommend you
This wig is evrything!!!soft, bouncy and groovy baby. this lovel hair is awesome. it doesn't shed nor droop. it's exactly what i hoped for. i enjoyed wearing it everyday! i received so many compliments, i lost count. this one's a keeper.
So beautiful, just like in the photo! ! Quality wicks! ! I had taken 2 directly and I did the right thing! ! It's a love at first sight! !
I loved this wig! the hair is soft and customer service was great. the short style is perfect for the hot weather! this wig is now one of my new favorites. buy it!! i will be ordering from them again!
This wig is truly amazing and lovely. hair is just like image , feels really good. true to length .i love it .also delivery was very quick 5 days.i would definitely recommend you to get this wig right now.
I love the hair very nice
I love this wig, just like in the photo.
This company has the best hairs!!!! The density is perfect!i'm so in love with this wig. It's the best i've had thus far. It's quick and easy to install. I will be ordering more if these wigs.
The wig is beautiful and full the quality is beyond my expectations. I got so many compliments. The hair is soft no smell and is gorgeous.will be purchasing another wig again
First time owning a wig and this does not disappoint! I am so happy this looks awesome and i cannot be more pleased! Wig is super soft and manageable. No shedding, great length. Fits great, easy to style and put on.i'm obsessed!
Nice, just needed more curls but ovberall satisfied
I am very happy with the purchase of this wig, true to the image.
Just as it on the photo
impeccable 🫶🏾🙏🏾
Loved this hair! The seller was super sweet and very helpful!! The hair is so soft .by far the best pixie wig i’ve came across. The packaging was so well put together . The quality of the hair is amazing sooooo soft. I highly recommend 10/10. It!
I love this hair so much. Please, ladies, do not hesitate to buy; everything went well.
This was the best decision i made with purchasing hair. The texture and length was exactly what i wanted. No loose hair when i rub my fingers in, will try other products from this brand.
This wig is very lovely. Great and high quality wig. True to length and it's so soft and so easy to work with. The hair is very full and the curl pattern is really beautiful. I love everything about this wig and i'm very happy with my purchase. This wig is a must have and i highly recommend.
Beautiful
Thanks seller 👍
It's beautiful and very soft, I love it. I highly recommend it. And it arrived very quickly, thank you very much.
Very beautiful wig
Beautiful
Item arrived quickly and in good condition. It has a slight chemical smell but i think it will air out eventually. You do get what you pay for, but for the price it’s good quality. It’s got a good texture, not too shiny, and it’s surprisingly very dense.