SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was surprised by the high quality of the product~~~ The dual camera has excellent quality and is great to use~~ Don't worry, just use it~~ I recommend it~~~
Very good quality, detects everything perfectly. I recommend this camera for those who seek quality and reliability.
I am pleasantly impressed by the service and the quality of the product itself. Everything is clear and efficient. I recommend everyone to cooperate!
This is my second purchase.
I haven't installed it yet, but it seems to be good. Xiaomi is a confirmed brand, buy without fear.
It's a very good camera, I installed it easily, configured it with the China region as the instructions said, and had no problem sharing the camera (app). Very good quality, lighting, and zoom. I recommend it.
Everything perfect, just as described. The only issue is that the camera's interface is in English and I can't change it to Spanish. I have other cameras in the Xiaomi app and they do appear in Spanish, but this one doesn't.
Very easy to set up. Clear image, follow people well.
Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy. Very sturdy.
This is the third camera I've bought of this model, it works perfectly and the price was good.
perfect, as always, this camera is amazing for me
It arrived in very good condition and the camera image is very good 👌 recommended if you want a camera with very good quality.
very good quality, quickly installed, I recommend!
High-quality camera, it takes some time to connect to it for the first time but eventually it connects, I recommend it.
Great camera, fast delivery, and excellent company. Excellent camera and fast home delivery with a courier from Israel Post.
Excellent camera, good quality. After downloading the Xiaomi Home app, you need to set China as the country, otherwise the QR code is not registered as valid. Otherwise, no problem, the connection is good and it records well.
Very good seller. Everything is ok. came fast. The goods are in good condition. It is worth of using. I recommend it.
Chinese version (already indicated). It looks good. need to install and test. The shipping has been fast.
It arrived quickly and well. For now, I have only tested it but it has good image quality. The only downside is that the transformer is in the same socket, and in my case, I will have to install a female socket on the external cable or replace the transformer with a more common one.
came quickly. the box is a bit dented, but everything is fine. This is the second camera like this I have. in the settings, it's necessary to specify China.
Product received in good condition, the product matches the description, it is made of good material.
nice camera, I'm buying it again for different people. The quality is good, tracking people works with both cameras, unlike cheap analogs where only one works.
The device matches the description - original! Packaged with quality, the box material is at the highest level. Only the power supply is not Euro. Connected to the device 5-7 times by following the correct steps - watch on YouTube. Satisfied with the purchase!
The camera is great, connected in a private sector, it's better when connected with a cable. The pictures are wonderful, night mode is good, voice communication works great. The only thing is that you need to adjust a bit in the app to connect it properly. The camera is worth its price.
Good camera, I'm already ordering another one. I recommend it.