SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, very good laptop. i recommend it. it arrives safely and meets all the claims made about it.
It arrived perfect...i love it, i adore it!!!! it's a great laptop. it's very useful for studying. thank you!
The package arrived in excellent condition and in record time. It works perfectly, and we are very grateful.
This laptop is exactly what i needed! the performance is super fast, and the screen is crystal clear. it's lightweight and perfect for carrying around. highly recommend it!
All i need really for less than elsewhere for the same model. packaged securely and delivered fast, had it in 3 days.
Laptops - boot up fast . the screen is clear - the keyboard feels good fingers. the computer is light - easy to carry around. i'm happy to use it at the moment.
Gifted this laptop to my husband & he absolutely loves it. Easy to set up & very good quality.
Purchased for work and the quality was very good. No issues to date.
I bought this for my nephew to do his school work and it's great for that purpose. It looks good, easy to navigate, fast loading, and has a good battery. Delivery was fast. Easy to set up, great graphics and sound.
For the specs of the laptop are great. I bought this specifically to support working from home and occasionally a laptop for hotel travel.
I needed a cheap and lightweight laptop for my business, and this one did the trick. It can handle Word and Excel documents quickly and without any issues. So far, there have been no lags with any program. A solid choice!
I bought this laptop so that I can have my own work from home computer just in case I need it. It's a great computer to start with. No problems with it at all! For me, it works perfectly fine.
Great value for the price. Good battery life. I only use it to browse the internet and check email so i don't need a ton of memory or storage. Would buy again.
Perfect size for transporting from home to office. Easy to use and set up. Had to upgrade laptop for work and this one fit all our needs. Great value for home and office use. The color makes the laptop look very clean and sleek.
It was easy to set up and start using. It only took a few minutes to put my information in and i started using it.
I wanted to get my wife a new laptop with enough power and memory for her projects. It seems to have worked out; she loves it.
Laptop was exactly what i wanted. Love it! Love that it is lightweight too.
This computer is super sturdy, extremely reliable, and perfect for any task you put it up to! The keyboard, speakers, and screen are very high quality. The battery is long lasting and i haven't had any problems out of it at all!
Excellent laptop,so far it's funtionating pretty good,looks very nice in silver and it's very fast navigating in the web.its battery doesn't need to be charged in hours.