SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair trimmer arrived securely packaged in a box with protective bubble wrap. charging it was straightforward, and its performance is impressively powerful—clearly designed with professionals in mind.
Very good machine and comes with a spare head.
Excellent purchase, very lightweight, the base is ideal for keeping it in place. I had another machine 5 days ago and as soon as it arrived I used it, and it really cuts very well. The blades are well positioned, I didn't have any accidental cuts on my skin, it's quite quiet. The only thing left to test is the battery usage time, otherwise everything is a 10.
Very good machine, good blade and long lasting battery life.
Explosive machine: I have 4 of these, they are simply better than machines that also cost 200 dollars (waiting for the stock to be restocked to order more).
Very good product, cuts too much. Good for its price.
One of the best machines I have used in the barber shop.
Good
Very good quality cuts hair great. Excellent for fading hair highly recommend this product
I'm a barber and this product surprised me specifically for details, sharp and nice
Very good, I didn't think it would be bad, it's fine for someone who is just starting out in the barbering business.
Love these trimmers. Was caught of gaurd by the size but it packs a punch. Very good product
Excellent product, I have already ordered it several times for myself and my clients at the salon, even more than I expected.
Very good, a fine and perfect cut, good material, a lot of power. I liked it so much that I've already ordered another one.
For the price it has, it's a real machine, very satisfied, the battery 🪫 lasts quite a long time and the cutting is quite precise.
For the price it's great, cleans well for those who are just starting out in the barbering business, a good choice 👍
Excellent and works in the best possible way. There are no damages or shortages in the shipment, and it was delivered quickly. Thank you very much.
Excellent! It arrived within the specified timeframe and was well packaged!
10 out of 10, any barber can buy this trimmer, there's no doubt it's very good, it has power, the blades are well-made, it's perfect and looks nice, I recommend it.
Very good
Faster shipping than expected, I liked the machine, used it once, seems good.
Excellent and professional machine
I'm very satisfied with the product quality. Thank you.
Very good!
The machine is convenient, compact and even beautiful In my opinion, the engine is slightly weaker than expected.