SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought two projectors from different stores. this higher-priced one delivers amazing picture quality and awesome stereo sound. the seller provides thoughtful after-sales service with a one-year warranty, and their customer service is excellent. the cheaper one had a terrible experience, so i returned it. you truly get what you pay for. i highly recommend this projector from this store.
Very easy to set up and has excellent features that allow you to log in directly to various streaming services from the remote control. The image quality is amazing, as is the sound. I highly recommend this projector!
Fantastic projector. The integrated system works smoothly, and the image is sharper and brighter than I expected.
I bought this projector to replace my old model, and I was truly impressed by its image quality. The sound is surprisingly good. The build quality is solid and reliable, making it a very interesting product overall. Access to Netflix, Prime Video, and other streaming services is very easy. I am extremely satisfied with this purchase!
Very good product, offering exceptional clarity for this price range.
I am very satisfied. The seller is the best in the world. That i had problems with the parcel. The seller solved all the problems instantly. I am infinitely grateful to them. I recommend it to everyone. The company is the best 🫶
Perfect for cozy family movie nights! The low blue light technology makes long viewing sessions incredibly comfortable – no eye strain at all. The picture quality is beautifully soft and gentle on the eyes, creating a true cinema-like atmosphere in our living room. Highly recommended for anyone prioritizing eye care!
A game-changer for home entertainment! The gentle, eye-friendly projection with reduced blue light lets us enjoy movies for hours without fatigue. Colors remain vibrant yet soothing, and the overall visual experience is effortlessly smooth. Ideal for families seeking both immersive fun and visual comfort!
Home movie immersion just leveled up! With multi-level brightness adjustment, it adapts flawlessly to bright days or cozy nights – every scene pops with vibrant colors, making family time truly magical
Basketball games now feel like front-row seats! The motion compensation keeps every play buttery-smooth, while stadium-like sound with punchy bass makes crowd roars and sneaker squeaks explode around me. Pure court-side immersion
Home movie nights are now a blockbuster experience! With dual speakers and a bass for earth-shaking sound, plus the self-opening lens cover for hassle-free use, every scene feels alive. Perfect for cozy family immersion