SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Incredible
It's really good! The delivery was fast and I can operate it without reading the manual. The picture quality is also great. I was worried that the subtitles might be distorted due to the high resolution, but the subtitles are still clear. I also used the popular SAEFEN background from Instagram and it looks great like this. Highly recommended!
Wow, I really love it! It's very compact, but wow! From now on, I can watch my movies in my room on the device. It already has apps like Netflix, YouTube, etc. It's easy to set up, just plug it in and connect to your network, and that's it. There are many features that I haven't explored yet. Plus, after a certain period of time, if you leave it on and don't watch anything, it turns off automatically. It also has built-in ventilation and a remote control. In short, don't hesitate, it's worth it!
Extremely satisfied! 🤩 Easy and quick installation, top image quality, great sound, super easy to use (my 8-year-old daughter uses it without any problems). I recommend it 1000 times!
works well. super fast.
A very excellent projector, the quality is great, a huge screen, colors are conveyed perfectly, especially in complete darkness. It arrived quickly, the box is intact and well packed. I recommend it!!!
This is the best thing humanity has come up with) a great option for watching favorite shows, movies, etc. Very satisfied with the quality! Well packaged, arrived quickly. I am delighted!!!
Fast delivery. Works great!!! Highly recommend the product!!!
Amazing!!!! Extremely simple installation and programming!!! My 8-year-old daughter uses it by herself. Incredible image quality!!! I recommend it x1000!
Honestly, it's good for the price. Of course, you need complete darkness, but it perfectly meets my needs for YouTube and Netflix. very easy to set up. The image quality doesn't bother me; some movies have better quality than others. So I recommend if you don't have too high demands on quality. For me, this is a very good purchase.
I recommend the projector 100%. The image is of very good quality, and the sound as well. It connects well to the internet via Wi-Fi—does not disconnect. A remote control is included in the set. Fast delivery—7 days to Poland, the package is well secured in the original box.
This is the fourth one I've bought as a gift, fantastic quality-price ratio. It looks luxurious and works well. It has Android with all the necessary apps (Netflix, HBO, Prime, etc.). The only downside is that the remote didn't work for one of them, but I bought a remote for less than 2 euros. Besides, it could be operated with the tablet.
Very satisfied with the purchase! The image quality is very decent. You can directly access YouTube, Disney+, or Netflix from the projector. Both the phone and the computer connect well via Wi-Fi (through built-in projection apps). The only detected drawback is that the projector does not support two devices simultaneously via wireless connection. I tried to connect the speaker via Bluetooth and display the image from the phone, and everything started lagging and pixelating. But, the speaker built into the projector is loud enough. It is not necessary to additionally use the column.
I loved it, the image looks very good, the only detail is that the plug is European and I had to buy an American adapter. But in terms of performance, I give it a 10.
I am completely satisfied! It's very good device! It can standalone as device. It has internet connection, speaker, very good image quality (ofc not 4k, not even fhd) and good brightness. Personally i suggest everyone to use it just as projector and not to use all the features it supports. For better results , connect it via hdmi (from a tv box for example) and use bluetooth speakers. That compination will result best overall experience.
This is delightful! !!!!! The best purchase on AliExpress I recommend everyone to buy it, its clarity is excellent, even just on the wall, the sound is good but it would be nice to connect speakers. It has Bluetooth. comes with remote control. In short, I recommend everyone to buy it, you won't regret it.
Perfectly match the description, small size, brighter than i expected, user friendly menu, manual picture adjusting, speaker sound is bit more flat but u can connect other one with bt.
HDMI is not working
Nice projector! The software is not buggy yet, YouTube works well. Connected a Hopeway speaker, the sound was buggy, connected a Rozetka speaker, works well! Recommend!
The projector works very well, with good image quality and easy to use, but be careful, it is not the 'Pro' model as indicated in the description.
price = TOP quality!
Great little projector. Brighter than expected. It's 720p, not 1080p and certainly not 4k - it can play those files though. So if you look closely you can see the pixels, but when you sit back and watch you don't notice it at all.
Fast delivery. Great device!! Good resolution, quick response, apps work flawlessly! No lag. Easy to operate. Automatic adjustment. For THAT price... a gift!! Thank you very much!!
The projector is much better than I could imagine, I managed to connect it to everything in different ways, computer via HDMI cable, smartphone via Screen Mirror and USB-C cable. Currently, I am playing God of War and Naruto on my phone through the emulator mirroring on the projector, there is no delay through the USB cable. The projector also allows you to install other streaming apps and even from the Play Store. Regarding the quality, you just need to learn how to configure it. In my room, I used a ruler to measure where it should fit on the wall, and it looks great like a big TV. As for the sharpness, just configure and adjust it patiently, it works well.
Excellent quality product, I was surprised by the resolution, honestly didn't expect material of this level. Package arrived perfect and without damage. Excellent acquisition. Recommend!