SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good machine
Excellent machine, I will buy another one 🤝
Wow, an excellent machine! I bought the same machine from this store about a year ago, and now they have upgraded it to a higher level. Top.🔝
Great device, I would recommend it to anyone, and for the price it's really affordable and very good.
It's fabulous! Good weight, comfortable grip, amazing design... it's well-made.
The construction of the machine is good, you can notice the quality materials and it is powerful; it has a compact and manageable size. Negative aspects generate too much vibration and the ant nest in the hand becomes annoying; the interior should be covered with some rubbery material that dampens the vibration. The advertisement states that it works both on battery and mains power, but this is not true; it only works on battery power and not through a cable directly connected to the mains. The accessories listed in the box describe that it includes machine lubricant, but this accessory is missing from the package. I will wait to give it more use before providing more opinions.
Excellent machine
It's very good, it's small, ergonomic, and has the weight it should have, plus it has good power and its weight is just right, neither too heavy nor too light.
Excellent, in perfect condition, I tried it and loved it.
Brutal machine, really simple, top-notch, get it!!
Very good machine, the best price-quality ratio.
Good working
This is the second one I've bought; this machine is a beast that nothing can stop. Its power is quite good, especially for barbers with high work demands. I highly recommend it; it's one of the best you can find at this price... you won't regret it.
Everything is fine. The only thing missing was the container with the oil to lubricate the blades.
Great quality very comparable to my style craft one on par
The product arrived exactly as described. From first use, it makes an impression that the device is excellent. I liked that there was a plastic comb of size 0.5.
Good product, it comes with everything, I haven't tried it yet but everything is perfect.
Excellent, very good machine
The best of the best, I am fascinated.
This trimmer is awesome! Maneuverable and cuts very well!!!
It arrived very quickly, I haven't tried it yet but I think it's a good product.
Works well
I like its ergonomics, very good quality, I also loved the combs, now I just need to test the machine, but all the material feels of good quality.
Very precise
Very good, and not too noisy.