SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The RAM itself is satisfactory (8GB 2666MHz), it replaced a slightly older model, but with the same specifications from the same brand. Previously, the older 2x8 model was running at 3200MHz, and when I added this additional 2x8 2666MHz RAM, all 4 modules started working at 3000MHz - which is expected, the voltage is 1.35V - I didn't dare to raise it any higher. Actually, I'm satisfied, even if it's a fake, it's of good quality. By the way, the XMP profile was detected without any problems.
already installed and working 100%
The product arrived in good condition. It was very well packaged. Without any damage. I haven't had time to try it yet, but I believe it will work without any problems. I can only recommend it.
PERFECT PRODUCT, ORIGINAL AND OF EXCELLENT QUALITY. FAST DELIVERY. I RECOMMEND THIS SELLER TO EVERYONE.
Very good product
Did work. though it was fake but not it runs without issues. hurry up and by before it goes up in price again.
Brand new thanks
Perfect
The product is very good and offers great value for money, but there was a significant delay in delivery; other than that, the product is good.
Very good, I recommend it. It took a little while to arrive, but it came in perfect condition, well packaged ♥️♥️😃
It works well and is compatible with my motherboard, unfortunately it does not come with an XMP profile, which means I have to manually set the values to fully take advantage of its performance. Still, highly recommended.
I haven't tested it yet, but it arrived in perfect condition.
Good enough
Good memory! It's worth it.
Super
Super delivered on time. Product very well packaged and especially well protected. I also appreciated the small brush that came with it. Jean pants.
The product arrived in perfect condition, excellent packaging.
Very good quality and works perfectly, came with a very good cleaning brush. I liked it
Very good
It works well and is also compatible with AMD.