SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, I recommend.
Received very well within 6 days.
Thank you, the package arrived in good condition.
Everything is fine. I recommend it for purchase. Delivery to Ukraine takes 15-20 days. The box is slightly dented.
Everything is fine. I recommend ordering. It took about 15 days. The picture shows it well.
The best projector for its price, even in daylight everything is visible.
OK, but it gets dusty quickly and the quality isn't great.
Item as described fast delivery
Everything is fine. We recommend purchasing. Arrived quickly in 2 weeks.
The product is quite adequate for the price; i recommend it to those considering buying it.
Oh, this is really cool stuff!! ! The projector arrived at the new post office earlier than stated. Everything intact, box and device. Works great, easy to connect, great menu. I'm not attaching a photo, but it's identical. The image quality is great even on the ceiling, and even brighter on the screen! definitely recommend!
Good
All is well. The projector arrived quickly in 2 weeks. The box is slightly dented.
This is not the first time I've bought a simple projector, and I was surprised by the brightness, sound, and the focus adjustment using buttons instead of turning a wheel. I'll keep one like this as a backup, even though I've been using an expensive one for about six years already. It's like "give me a check - this is five!"
glitches, Wi-Fi drops, Bluetooth disconnects, started after six months, feels like the chips are overheating, but otherwise the performance is good
Great, nothing to say.
Good product!
cool projector. I recommend it
perfect so far.. the only downside is that I can't download Disney+ for the rest quite well 🥰
For the price, perfect !
An excellent projector, I loved it, it's very fast.
Great, very good projector, excellent image quality. The only downside is the Android version which is version 10....
Very satisfied with the purchase, received in 9 days, the only thing is that the box was torn, but everything is intact. The video quality is excellent, the sound is loud enough. For such money - an excellent device!
Fake memory, just like a fake pen-drive shows 64GB but only has 4GB free!
The projector is excellent, everything works, can be connected via Bluetooth. I recommend