SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow i'm speechless, this wig is super beautiful, i wasn't expecting it this earlier, so soft, thank you seller its nice doing business with you, will be buying more soon, bless you seller, guys this hair is worth buying.
The hair is soft and its true to length nice and full def recommend! Holds a curl or crimp. Wig definitely came out better than i imagined.
This unit is great! Very full from top to bottom. The curls are beautiful, especially if you add a curling product, it moisturizes and defines the hair. No shedding found and the wig is very soft! If you're thinking about it, definitely get it, it's one of the good ones!
That's great! The hair will be in no time! Very soft! No odor! No shedding! The seller even included eyelashes, which are super cute and long! The seller has been in touch with me! Gave me a lot of valuable information on how to take care of my hair! Definitely my go-to hair supplier!
Wig is so beautiful got it as a gift for my mom and cant wait for her to get it, it is so soft true to length and overall beautiful!
The comfort is unmatched! I can wear this for 12+ hours with zero discomfort. No itching, no tightness, no headache. The breathable cap is a game-changer. It's the first wig i've ever owned that i truly forget i'm wearing.
Finally found my holy grail wig! The density is perfect - not too thick, not too thin. Looks like healthy, beautiful natural hair. The straight style holds perfectly without frizz.
This wig is great!!!! It is very soft ,curls are really well maintained when wet or dry. The quality of this wig was amazing. Very long lasting and super easy to style . I will buy this wig again , even in a different color. The size and fit were spot on , when i did the wig install. I love it.
The curly half wig is absolutely stunning. The hair quality is superior, soft, and natural. The curls are magnificent full, bouncy, and lightweight. Super beginner-friendly, quick to wear and go, with a seamless fit that looks flawless every time. Lovethe seller is the best 💕 💕 💕 Value for money i recommend
I i really like this wig! The hair has a good thickness, making it look plump and natural without being too heavy. The shedding wasn't too severe - it did fall off a little, but it wasn't excessive compared to the other wigs i have. The texture and quality feel great, and the shape is also very good. Overall, it is very beautiful, fully functional and worth the money. I'm sure i will buy it again in the future!
This hair is everything! The curly hair is soft, elastic and plump from the root to the tip. The slightest detachment, no knots, and the lace melted like butter. It's all-powerful - wear it big and boldly, or wet it to create smooth curly hair. To be honest, this wig is of superior quality and worth the money. 🔥
Among all the wigs i ordered on aliexpress, this one is definitely the best. Plump, smooth, beautiful and almost never falls off. Because this was my first time wearing a wig, i had no idea what would happen, but i was completely charmed.
I love this hair! Good buy. Very nice, soft texture. I purchased the kinky straight hair and it is thick. I colored the hair and there was limited shedding. I purchased the 20in which is true to length.. Overall this is a very nice wig.
I'm absolutely in love with this wig! The kinky curly texture is so natural and vibrant, and the 400 density provides the perfect amount of volume. The glueless design makes it easy to put on and take off, and the pre-plucked hairline gives it a seamless look.
This wig is one of the best glue-free wigs i have ever bought on aliexpress. The lace melted so perfectly on my skin. I don't need to do too much. Your hair is very soft and full. It definitely fits the length and doesn't have that strange wig smell. It's very easy to install. I didn't do much. It does not fall off or tangle. I like this wig so much.
Perfect, perfect, perfect! This hair style is of excellent quality. The curly pattern is very beautiful and doesn't tangle. The lace melts very easily and has no smell. The hair is plump and elastic. I will definitely buy it again