SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Disappointed, as the charging cable is still micro-B.
The camera came without any protection and the box was broken. Other than that, it's fine.
Everything was perfect.
Works well, the only thing is that makes a click noise every time it detects movement, any noises are not very welcome when you have a baby trying to sleep
Compared to the previous camera: holds the Wi-Fi signal clearly, doesn't make noise when connecting, the app is great, no ads and free viewing of the flash drive, but the head doesn't lower well, nighttime shooting is worse - it constantly focuses on its own reflection.
It's perfect, the image is clear and very helpful. I recommend the camera.
Video quality is impressing.. you can also zoom somewhat.. pairing to wifi via tutaapp is suoer easy, i set it up in 2 minutes.. camera moves remotely via tuya app with no problem.. also records videos but only while you watch it.. it doesnt record when you leave app
Fast delivery, great image quality, and easy app to use.
Everything works excellently, good image, good quality, the package arrived a little damaged on the outside, but intact on the inside and working very well.
I am satisfied.
Very good image.
Easy to install. Detects movement in real time. I would say it's a great purchase. Thank you
Works perfectly, quick and easy installation.
everything is great, the new version is really cool! thanks to the backlight, the video looks as good at night as it does during the day
Ok. For this money - it's very good..
Received it but still a bit disappointed. The pairing went very well with Tuya, the resolution remains positive without being excellent, however the detection and tracking are still random; it doesn't work very well at short distances (2 meters), remains to be seen at longer distances.
Product of appropriate quality. Very fast delivery.
Great. As always.
Package received quickly. Works perfectly! Bought for the family, it's really not bad at all. Too bad I couldn't buy the pack with the integrated card.
They sent the old version even though I ordered the new one, the functionality works, some videos are quite good, HD, not 4K, although maybe I need to look into the settings.
perfect
Very good camera, quiet when moving, and very easy to connect to the Tuya app.
Recommended product, works very well
I've only used it for 3 days so far, but it’s working great for now.
Fast delivery. The quality of the product matches what was stated. I definitely recommend it.