SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Conforms to expectations, fast delivery
Original Crucial brand memory stick 👍
Package arrived on time and in excelente condition, the memories were installed and recognised by the computer without any problem, i doubled the memory from 8gb to 16gb. fully recommended.
Excellent performance
Fast shipping, today we will install and check if everything works.
I received the product before the delivery deadline. It came very well packaged and secure. I leave my recommendation here for those who are in doubt.
I was worried, but the delivery came faster than expected and it works well~~~!
Good
It arrived super fast, the delivery was excellent.
I changed the RAM on my laptop from 4 GB to 8 GB without any problems.
Delivery was prompt, product is authentic, will purchase again if need arise.
I installed it on an HP laptop that only had 4GB, and now with 8GB and an SSD it works perfectly; I've given the computer a new lease on life. It came well packaged.
Excellent product, ok seller, recommended. DDR4 four gigabytes, I am very satisfied.
It's really wonderful.
Equipment as described, fast delivery, proper packaging
Arrived on time and in working order
Product description on the website not very clear, but shipping and packaging were excellent. Tracking of the package by Poste Italiane is virtually non-existent.
I bought this module to replace a defective ram module that came with a mini pc. The original memory was faulty on arrival. After installation, this module has been stable through multiple cold boots and several hours of operation. No issues observed so far.
Everything as described, after a week the storage was delivered from China.
I ordered 2 sticks of 16GB each, everything is fine, you can buy them 👍 🤝
Module recognized as original. Works well, at the speed advertised. No issues. Surprised and grateful.
Just perfect !
They work perfectly, memtest with several runs was executed right after installing them in dual channel and everything was great. If there's an improvement, I'll definitely repeat it.
Excellent products. They arrived very well packaged; I have already added them to my HP 255 laptop and they work perfectly. The seller gave me great advice on which RAM to buy.
Fast shipping but it didn't work for my device