SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The colors are wonderful, very good finishes at a low price.
Seems good, i dont think you can change colour modes.
I really liked it
Nickel
Ok
Overall, the keyboard is okay, but unfortunately it turned out to be older than I expected. I thought it would be thinner and the buttons would be on the laptop keyboard.
Excellent material and punctual delivery
It works well.
Perfect for the price and quiet
Looks great and works perfectly.
Beautiful keyboard, fully functional. The bad thing is that there is no Latin distribution.
The shipment was delayed by more than 10 days and the product was broken.
Not for a single color
Everything was perfect.
still in the box!
Great. Comfortable keyboard, excellent for its price.
A good product at a good price. It far exceeded expectations.
Really good keyboard. Recommended. As described.
A standard Chinese keyboard, the backlight is adjustable but you can already see that some diodes are starting to flicker, maybe this is already the case from the "factory", as a cheap option it will do, nothing super special... you can find something cheaper here with better quality and a warranty.
It's fine, but with the keyboard changed I made a mistake. I'm going to try the return process on AliExpress for the first time. I'll let you know. Look at the keyboard
The best keyboard with the 3 Bs
Disappointed. The backlighting is in completely different colors. The yellow and purple colors are completely absent, only red, green, and blue are present. The keyboard is also not silent; the keypress volume is the same as that of any other mechanical keyboard. I did not receive the promised backlighting or the promised silence. At least all the keys work, and for that I'm grateful...
Everything works. Thank you!
Fast delivery, everything is perfect!
Very satisfied with the quality, very bright 👍👌👍👌