SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing highly recommended
A great kitchen appliance, cutting speed is extremely fast. only tried out the cube and slicer and they work great. believe the other shape cutters would work excellent as well. the knives are extremely sharp and need to be careful during handling. money well spent, saving time preparation in kitchen. thank you for this product. a happy customer.
Super good product, I loved it, I needed it for my business.
Efficient, fast, and satisfied with its performance.
It took quite a while of time to arrive but the quality and price is worth it thank you everyone
The machine is good, operates quietly and efficiently. Satisfied.
Honesty is really nice, but they make you believe that the delivery is free, but when it comes time for delivery, they charge you around 67 riyals due to customs. And if you send them a message, they don't respond. Scammers 🙂
Excellent machine, i am considering to purchase another item from them.
The seller is not honest with customers, and it is unfortunate to deal with him. He has no communication or response, so I give him a 0 rating. Do not believe what is written in the product listing, as the reality is different.
It's nice, but the problem is that the vegetables don't get cut all the way through; the rest of them get stuck in the blender from above and don't come down. So you have to take it apart, take out the vegetables, and then reassemble it to put them back in again.
Expensive but worth it. All advertised claims are true. Cuts very fast and nicely. I have tried cucumbers, carrots, tomatoes, potatoes, onions, and zucchini. All were cut or shredded nicely. There will be small uncut pieces due to the gap between the blades and the plastic pusher which is fine. Cleaning is also easy. 100% reccommend.
Very wonderful.
The product is excellent, but I wish they had mentioned that there are shipping fees; they charged me 87 riyals.
Very good product. Fast shipping and well packaged. I recommend the seller and the store.
Very good , work perfect
Good for hard vegetables
Masha'Allah, this machine is excellent and saves a lot of time and effort in cutting. It should be in every housewife's possession. The most important thing is that it takes all the square cutting sizes and comes with rings and a slicer. I highly recommend it to you.
Very excellent, very good.
I didn’t use it yet.
Good 👍
Could do better with communication with buyer and at least sms or email order confirmation and get accurate delivery notification. Delivery is to long
Excellent even for the green salad, it cuts well and the tomatoes don't get crushed. I was afraid before ordering it.
The performance is good, but the shavings come out too thin and the cube-shaped ones get stuck in the board too much. It's okay for home use but not for commercial use.
Good machine and super commercial processor food excellent
Gooooooooood