SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Feels like a “face lift in a mask”—jawline tightens to a “shiny contour”! Sagging cheeks lift up, no heavy pulling.
Oily t-zone stays matte till bedtime! Hydrates without greasiness—no “shiny nose” after peeling.
This facial mask restores my girlish appearance. I really like it. It helps me hydrate my face, delay aging, and improve fine lines. It also nourishes my skin, making it smoother and whiter!
The facial mask is too moist. Now the whole face is moist without any greasy feeling, and the face will not be dry and tight any more
I was initially a bit skeptical about the product. However, I must say that it is a good product: it didn't cause any irritation and my skin felt slightly softer the next morning. A tip: since it's a peel-off product, it "dries" the skin a bit, so I recommend using it in combination with a cream that doesn't conflict with collagen. I used one with vitamin C.
The seller gave a small brush as a gift, which can be evenly applied to the face. It can bring good moisturizing effect to the face, making it always full of moisture and not dry. The skin will also become tender, smooth and firm
At the end of use, its essence will be completely absorbed by the face, and it will become a film. When you uncover it, you will find that the face becomes very moist and looks very shiny
Post-mask skin glows like kim hee-sun’s! Pores vanish with diamond-like radiance – luxury in 15 mins!
At the end of use, its essence will be completely absorbed by the face, and it will become a film. When you uncover it, you will find that the face becomes very moist and looks very shiny
My skin is dry and sensitive. I didn't expect this product to create miracles. My skin is once again beautiful and flawless. This is definitely the best thing i have ever bought. I wish i had discovered it earlier and felt its beauty.
I can see a noticeable difference, i have already placed another order.
Very good! My skin was hydrated and lifted in one night!
Arrived quickly, super nice to receive an extra brush and mask as a bonus. I'm going to use it right away. But it already smells great.
Delivery quite fast, thank you to the seller for the little extra.
The facial mask is very moist. You can use the scraper given by the seller to evenly smear it on your face without any tightness. After it is completely absorbed and dried, you can remove it. Your face will become very white and tender without drying at all
This is my first time using this product. I love how it leaves my face moisturized and soft and it had a small glow to my face even after i peeled off the collagen mask.
Quality product, I recommend it, I have ordered several.
wonderful, as described
Excellent product, i have used it for several days and my face feels very soft. I recommend it, thanks to the seller and aliexpress! !
The parcel arrived quickly. Very pleased. A nice smell, slight. Beautifully applied to the face. There is no tightness feeling. Silicone brush is good in use
I think i need a thicker layer to peel off as it is difficult to peel off - but when it does come off it looks great ❤️
The package arrived on time. The box was slightly dented, but overall everything was well packed. The sheet mask fits the face really well. I recommend buying it!
Arrived intact without damage, smells very pleasant. Leaves the skin feeling nice. I haven't seen any results yet.
This is definitely not the mask in question!!