SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
"this wig is so silky and natural for me!! The hair is also full, and the color is so beautful. It is easy to wear for beginners,and there are elastic bands and adjustment bands to adjust the size,fixed and not easy to fall off. Worth buying! ! "
This hair is so beautiful. It is full and true to length. The lace was easy to blend/melt on my hair line. I had no issues with tangling or shedding. I like this wig so much that i got one for my sister. This wig was so easy to manage. All i used was water and a leave in conditioner and just let it air dry. Whenever i wanted more volume i would just fluff it with my hands. I would like to buy more from this trader.
Great wig! I loved it! True to length. Nice soft texture with no smell! Easy to bleach the knots and manage! This is a must buy! I wanted a quick style to do at home on myself before my birthday and this did not disappoint! Even down to the color! I've gotten lots of compliments!
Hair smells clean. True to length .soft and silky lace matches my skin pretty close but a little foundation and concealer and it'll be perfect.
I really love this hair! It arrived very quickly, the length is true, i've measured it, it's very soft, very shiny, it doesn't smell and it's lace is very sheer and melts easily, the hair wears very well
I really love this hair! It arrived very quickly, the length is true, i've measured it, it's very soft, very shiny, it doesn't smell and it's lace is very sheer and melts easily, the hair wears very well
It's a must and i think anyone who buys this hair will love it because it's really perfect and beautiful. It comes quickly and the hair is soft, odorless and does not fall off. And it's easy to install.
The lace blends well i’ve been wearing it glueless. Also i put oil sheen on the lace and it looked so good in the sun/ when the light hit it. I liked that i could leave out a little of my side. It looked as though they chemically tight crimped the hair to add the course ness to the hair which made it look full and thick.
The lace blends well i’ve been wearing it glueless. Also i put oil sheen on the lace and it looked so good in the sun/ when the light hit it. I liked that i could leave out a little of my side. It looked as though they chemically tight crimped the hair to add the course ness to the hair which made it look full and thick.
I absolutely love it! The hair texture is similar to mine when getting a silk press and it looks extremely natural! Its volume is good and it doesn’t look too thin. The length is accurate. I’m in loveee
Love it no one can tell me this is not my real hair ! ! ! Density literally matches my hair density and it’s the same texture as my hair. If you want a wig that looks really natural buy itttt ! !
There was no smell, the knots bleached easily, the hair barely sheds,the lace is stretchy and blends easily.and the quality of the lace is very good and it fits my skin very well. After i put on the wig, i received a lot of praise!
This is commendable!!!! 100% loveee this wig!! The hair soft,no smell,plucked very easy,small knots and definitely true to length and density. It was true to length and very full. Lace is thin and melted so good. The hair was silky and soft,i washed the hair,it had no shedding. Shipping was super fast and the seller is extremely nice.
Absolutely love the quality of this hair. The lace is really great and melts beautifully. It is true to length and barely shed. Definitely 10/10!! !
I love this hair so much. This is actually my first time ordering a wig from here and i am not disappointed. I honestly recommend this here. It is true to length and no shedding to the hair.
It's a must and i think anyone who buys this hair will love it because it's really perfect and beautiful. It comes quickly and the hair is soft, odorless and does not fall off. And it's easy to install.
This wig is everything..it is soft, the curls are bouncy, no tangling or shedding. My stylist loved it. I am certainly going to get this wig in other color. Get it, you wont be disappointed and its a good price.
Love this wig and this color. Very soft and easy to care for. Beautiful and very comfortable, there is no smell , and no shedding, i am very satisfied with this product, it looks so real, it feels like real hair
The hair is so soft and it feels like my natural hair. I have been wanting to try kinky straight hair for so long. I finally found the perfect wig.
A magical wig! The quality is good, it's soft, i've been wearing it for a few days now and not once have it knotted or come off.
I really love it, the hair is super soft, the lace feels great and blends in well with my scalp. It was very cheap and of amazing quality, i gave it a 10/10, it's fantastic!
I love this wig. The fit is not to big and the color is accurate very sturdy .
This is my honest review the wig is lovely for the price and its true to length my the price overall it's a good wig.
The thickness of the hair is very good.it was the exact look i was going for! After i put it on, it felt like my own hair. My freiends all said that i looked so beautiful. Love it!! !
I love this unit!!! I've gotten so many compliments of folks loving it and they think it's my hair