SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
"this is a gift i bought for myself, and the logistics were faster than i expected, lace is very invisible&comfortable, and it's the right length and density for me, overall, i'm very happy with the gift, and i'm super happy. "
"i was sooo satisified with this wig its great quality. this hair is very suitable for me. the hairline and lace blend well with my skin color. guys this hair is my favorite currently. "
This was so cute on me, it fit well and the lace melted really nicely. it was really full and soft. it didn't do much shedding. the thickness was really good in my opinion and i would definitely buy something like this again!
This hair feels so soft and i love love love that it’s jet black. it’s so full, and it’s true to length. i didn’t think it was full when i first got it until i washed it. it sheds just a little bit but this is the best wig i have received so far
I loved this hair so much great amount of parting space, texture was not super shiny or shedded a lot just beautiful all around the lace is easy to lay and blend thank youu ig:_simpllybri
I am very happy with this wig! first of all, the length is exactly as described, and it has not fallen off or tangled at all. its adjustment strap is easy to use, it can be firmly fixed on the head, and the comfort and quality are very good. i am very satisfied! ladies, don't miss this! it is very sturdy after installation! really worth the money
The hair is amazing, it's real human hair, no tangles, no shedding. definitely worth the money :), will definitely buy again, true to color, has lace in the front. great communication from the buyer, solved the problem for me
I am absolutely in love with this hair! the quality is so good the lace is soft the hair has minimal shedding even after washing. the cap fits comfortably. whether you're new to wigs or not, this wig is a game-changer. i highly recommend!
Hair is full and elastic, it's pre-plucked, no shedding, no new hair smell. soft and beautiful wave, great quality! beginner friendly. the curvature of the hair is also very good, i hardly need to take care of it, and it still stays perfect! i am very satisfied!! the communication with the seller is great! !
I am in love with this hair it is true to length. the lace is wonderful. i love the fact that it's prepluck. already cut its is ready to wear without doing too much... it is definitely worth every penny spent. love the packaging... this is definitely my go to hair.
I absolutely love this wig! the lace suits perfectly into my skin, and the hair is super soft and true to length. it came pre cut lace .which made installation so easy. i've gotten so many compliments-it looks really natural. minimal shedding, no weird smell, and it holds up well even after a few washes. definitely i love it
I love this hair. The wig is true to length. Soft no frizz. This hair is good quality will order again.
Good quality human hair, no shedding, true to length and very soft. The hair has no smell which a plus for me.it could hold curl well. The lace also blends right in with my skin . I'm in absolute love with this hair. I highly recommend it.
Love the hair ! ! ! Very soft!!! Lace is everything ! ! ! Does shed a little!! True to length ! ! Beginner friendly
I’m not super savvy when it comes to laying wigs, or plucking or bleaching. I typically tear a wig up and it’s not cute. Now this. I did nothing to it. It came looking pretty good all i did was lay the lace with some lace melting spray. The hair itself is super soft and silky. And the wig is thick. Overall a great value for the price.
I loooovvvveee my wig. Thank you for having true length, fullness, and no shedding. I colored the hair and its still so soft. Will definitely order again!
Omg!!! My hair is very smooth and the wig fits well. Lace is perfect and easily melts. I also cut some baby hair, they look very magnificent.
This wig is soft, true to length, & easy to maintain. I really love this hair. The lace blends naturally with my skin tone. I would definitely recommend!
This is honestly some good hair especially for price. The hair doesn’t shed much and the texture is soft and nice. The black eats down. Y’all need to go get this wig right now tadayyy!!! I would most definitely purchase this again.
Great quality of hair. Length as described, the hairline is very natural. It's so smooth and very breathable. So far, there has been little shedding. This is one of the best wigs i have ever received honestly.
This wig is so soft and easy to maintain i've been getting compliments all day,no smell at all and best of all lace was hd so it can just melt into the scalp.
The hair is very soft and has a very high density. I love the quality, no odor, no shedding, and no tangles. The front of the wig is very nice and can be done with a side or middle part! I have received so many compliments on this wig because it looks so much like my own hair.
It's such a good wig!!!! No shedding, easy to pluck, easy to bleach, and definitely easy to style. And would definitely recommend and i'm sure to buy from here again! !
Amazing!!! This is 100% real human hair, the hair color is very shiny, it feels very smooth. I washed the hair and it is no shedding and no tangle. It can't see it on my head, it is so natural. I love it!
The pre-cut lace is very thin, knots are small and easy to bleach!! It melts very well! Fully human hair and easy to manage!! Absolutely no shedding or tangling at all so i love this wig!!! Definitely recommend purchase!! !