SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnāt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenāt received tracking info within 5 days, please contact us.
My tracking says āno information available at the momentā.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinĀ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youāve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onĀ Contact UsĀ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wig is very full and well-packaged; the only thing is that the roots don't have as much free parting, but it's beautiful. I took photos with and without flash to better show the color, and it came with 2 wig caps as a bonus.
The wig is so soft and bouncy. i can not believe it is synthetic, it feels like human hairš
I highly recommend it, but the delivery was not very fast, however.
Nice
The wig is soo beautiful, it is so soft i can't wait to style it, 100%recommend!!! !
It is very, very beautiful and of good quality.
Tangles a lot, but still very beautiful. š Just need to find out how to make lace les visible.
Arrived quickly. The curls are beautiful and the color is very natural. Exactly what I wanted for my costume.
Loved loved loved the quality šÆ
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This is indeed a very good wig, the lace perfect , the hair texture š
It's soft
Good wig, perfect for a theatrical event.
This hair is beautiful and soft i really like the hair š„°
Very satisfied the wig is as it shows on the picture very soft and bouncy...came with a wig cap
Beautiful
It does tangle quickly but it's a synthetic wig so understandable
Perfect as always the wig is full it has baby hair and the quality for synthetic wig is good and last quite long if you take care of it I recommend
Very pretty, I love it despite being synthetic. It's very good and I like it, plus it's not expensive.
Good quality hair, soft and curly with good length. You can wear it glueless too. Shipping took two weeks. Definitely recommend this for special occasions, it's giving rich diva
Looks and feel good, need to cut the lace but so far so good , and no smell !
Super good quality! They also included two wig caps and stickers!!! Iām very happy with this purchase. I go it for a padme cosplay!
I am so impressed with this wig, for a synthetic wig it has amazing quality its soft , no tangles and looks very natural. The lace was easy to work with and the density is just what i wanted. It's very beginner friendly and exceeded my expectations. I'm highly recommending it to anyone looking for an affordable good quality synthetic wig. I will 100% order again.
The wig is so cute like cuteeee š„¹ , the volume is amaizing, the curls are also very cute and the hair is very softttt š š š„¹ š«¶ ...the delivery was fast and the tracking made the wait easy.
Easy-to-comb hair that also sheds a lot but it's okay because it's too pretty for the price, it's perfect.