SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a very cost-effective tablet computer. it possesses all the abilities.
It arrived on time. It has good quality and everything is going smoothly. It completely meets my requirements.
Fast delivery, very convenient and practical. The price is good, windows is built-in and very suitable for work and personal use. The setup is very simple.
As i said, it is very convenient, smooth, and has been made very well so far. I use it to draw and have not complained so far!
Windows 10 tablet arrived as described. Everything is perfect. I am very satisfied with this purchase.
Working with this company is amazing. The quality of the product is first-class. I bought multiple units like this, and they all arrived in a beautiful appearance and brand new condition. I think these machines are worth the money. If you need something similar, don't look for it again. They are an excellent company
Excellent team, delivered as promised.
The tablet fulfilled its promise; this is a product with excellent surface treatment and a very good screen, perfect for easy work in office automation and utilizing the advantages of windows to consume content. Playing my speech in class is very useful for me. The battery life is long, and i have high expectations for a product at this price.
Great, run all the windows based software i need.
The package box is very sturdy, the tablet is worth it, and the windows operating system is top-notch.
Super equipment, I recommend it.
As stated in the advertisement, everything matches the description. The 10.1-inch tablet size is just right, with intel celeron n4000 processor system, making it easy to use on a tablet!
First impression is very good, parameters confirmed -64bi, 4gb+32gb, 10.1 inches. Beautiful appearance, usb 3 ports. 0 hdmi， mini headphone jack, 1x micro usb. Secondly, the price is also very cost-effective, worth such a high-quality tablet.
I have been using it for over a week now, and the durability and battery life of the tablet are both very good. The tablet is running smoothly.
I am very satisfied with this tablet. Windows tablets respond quickly, have beautiful graphics, and excellent sound. Everything conforms to the product details