SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product matches the description, the package arrived on time, I did not communicate with the seller. An excellent set for facial skin care, it moisturizes and nourishes the skin well. Does not cause allergies. I recommend it!
The golden series is great, the best are the roller and eye cream. I highly recommend it.
Excellent
high-quality products. Korean skincare has no comparison. 3 products that should not be missing in our cabinet. excellent texture. smooth and nourished skin.
Very good product, very reliable seller, I recommend shopping with him.
Very good products
The price is great and the quality of the cream and serum is very good.
A month of delivery, the structure inside got mixed up as if it was played with in football, although it was packed perfectly.
Great offer. will try it out.
Beautiful and elegant packaging. I haven't tried them yet but they look good. Arrived intact, perfect shipping and packaging.
a pleasant chic range of luxury care products
It looks very good, it's being tested. Thanks to the seller.
The order took a very long time, almost a month, but in the end, I received it. Surprised that the eye cream tube has a roller for applying the cream and simultaneously massaging the area around the eyes.
I am very satisfied, I bought more for my sisters.
The price is affordable, and the effect is perfect.Also, because it looks beautiful, it can be given as a gift and will be liked.。
The products feel nice on my skin. I look forward to seeing results The packaging was amazingly padded to ensure safe delivery.
The shipment was well packed, the cosmetics have a long expiration date, I have already used them, I recommend the seller, discount for coins. 👍🏻 ☺️
The order arrived on time, very well packaged. Matches the description. Haven't used it yet 😀😀😀😀😀😀😀😀😀
Good product, I recommend it.
Excellent product! I recommend the seller!
Can't wait to try this product, in any case it looks tempting and smells great, fast delivery I recommend this seller.
They just arrived after several months. So let's try them.
I haven't opened them yet.
creams are cooler but took a very long time.
EVERYTHING is perfectly packaged. The delivery times are excellent. Well done seller, they value their reputation. I buy from them constantly. I recommend them. The quality is top-notch. But one downside is that the package took a very long time to arrive. But that's not their fault. That's how our logistics work.