SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product Parameter
It works very well
ok. everything is clear
Ok
No netflix and disney working besides that is good
Very good. Enjoying every moment with this device. I installed an app called send to tv. I can install phone apps (apk) on it and they run very well. Casting on it is done using a pre installed app. The remote is great. You can install locks on files or youtube. Basicly its just like a very expensive android phone. Youtube works well at 1440p 60fps. 5g wifi connects fast. The device doesnt even need n external power supply. It is powered by tv usb port. Comes with remote and power cables plus hdmi cable and remote. The best purchase i ever made on aliexpress. Many pre installed apps can be updated no issues. Netflix worked but dont update even when it asks you to. Or you will have to factory reset it to get it to work. Youtube works and enables to password protect personal profiles so kids wont mess your youtube settings. However audio typing doesnt work so typing is realy difficult. Device connects with a bluetooth speaker so sound is nice and loud.
very high quality. everything works. The only thing that was not included was the USB cable for the remote.
Yet to test.
Wow, perfect! Works fast, excellent remote control - I'll buy more for the other TVs. I have a TV that became smart in five minutes 🙏 Thank you!
excellent product
The remote control is plastic and creaks when you press it.
The operating system is a bit slow, but it does its job. I recommend it.
very good TV box, it's the third time I buy
need to try it
It is what it is. A smart TV box with Android that allows the installation of all applications.
Arrived fast no damage work perfectly
very good
I returned it because Netflix didn't work, but other than that it's usable. I recommend buying an air mouse separately.
Good product, too bad I had to wait a long time...
Thank you, everything works, it was easy to install.
good product
It is a very good device and was at a good price.
The boxes are great, that's why I keep buying more. They are the best quality and we all use them. They are practical and their system is very smooth.
Excellent for the price.
Netflix will operate until August. There is no possibility of updating.
Good product, well made.