SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Repurchased for family home as well
I haven't used it before, but the design looks good.
Usability not bad, seems like a product worth trying once at a low price. Usability not bad, seems like a product worth trying once at a low price. Usability not bad, seems like a product worth trying once at a low price.
It's good for cleaning compared to the price!! However, the steam level is weak, which is not great!!
It's a decent value-for-money item that meets expectations. I hope it doesn't break down. I recommend it as a simple and useful value-for-money steam cleaner.
Excellent, cleans wonderfully and shines everything. Excellent for everything, highly recommend.
It works but the steam flow is not constant.
It's really the best..
Recommended among those bought from Ali for only 5 yuan! But! The line is too short! Use it together with the long multi-line one! It's disappointing that there's only one mop. But completely satisfied! Feel the joy when removing stuck-on grease from the kitchen!
It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good, but there's only one mop. It's good
The box that arrived was all crushed, so I was worried, but fortunately, the items are fine. I haven't tried using it yet, but I only confirmed that the light came on. I'm very excited because it seems like you can use various nozzle exchanges at this price range. It's a shame there's only one cleaning pad.
I received the package without any damage. 5-minute review. I was worried that it might be steam from Yame, but after cleaning it on the first setting and immediately placing my hand on the floor where it was, it felt hot. It's really steam. All other components are present and it's good. The packing line side is stiff, so applying a small amount of silicone grease makes it fit well without any leaks at the joint. It's good. I got this item this time.
The fitting part is a bit stiff, but for this price and performance, it's beyond expectations. Highly recommended.
During the delivery process, the box was severely damaged and the water from the container is slowly leaking due to impact. Returning it would be inconvenient, so I will use it with a partial refund. Even using the mop function of high-end robot vacuum cleaners and stick vacuum cleaners, those who have tried steam-only vacuum cleaners cannot give up on steam vacuum cleaners. It neatly removes dirt from the floor and various stains. The steam output is moderate, and various connecting hoses and brushes expand its usage range. Highly satisfied with usability!
Well received. I bought a good product at a very low price. Several items came together in plastic packaging, but they arrived intact and undamaged. Even the box was torn, making it very unpleasant to use. I will use it well, thank you. May you prosper.
The price is what it is, so the steam intensity is a bit disappointing, but considering the cost-performance ratio, I am very satisfied with its use. It's convenient to use by connecting it to a power strip. Even when filled with water, it feels a bit insufficient for cleaning the entire house. It doesn't seem to take very long to turn on and start working. I also like the variety of heads. The center of gravity is on the handle side, so you need to apply some force to clean the floor firmly. My aunt also said she needs a steam cleaner, so I ordered another one because I liked it so much haha. Considering cost-effectiveness, I think it's the best.