SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like this wig i've bought other afro wigs before and none of them stay soft for as long as this one. It definitely fits me and it's not too big nor too small for me. It's full. You don't have to do much. Just shake it and make pick out some areas to your like it. It's easy to wear and the price for it. Is worth it
I was very surprised when this hair arrived. It's very soft and the hair is very pretty. Also the lace is very thin and easy to work with. This wig was perfect for going out!
The item met my expectations! Soft and of good quality, with great density and just enough curl pattern and retention.
Great wig highly recommend. It was easy to install. It was very comfortable didnt itch. Also very breathable for your scalp. Great for long time wear. I have wore it for days. Also wore to prom dancing, didnt get hot or come loose. Highly recommend! !
Am inlove with this wig it looks and feels so natural the curls are beautiful am in love with these curls. It's very lightweight so it won't feel heavy on your head and it's true to length, the quality is really good i love it,plus it very easy to style
I am beyond impressed with this afro human hair! The texture is so natural and blends beautifully with my own hair.it's lightweight, soft, and full of volume just like i wanted.
I love this freaking wig. It served the purpose i needed it for. It was breathable,the curls were very much popping and it looked very beautiful.i will definitely be buying another one.
This hair is really soft. The quality is amazing and it's true to the length. I feel really good about this hair and the company. It was a good buy
I love this wig it is beautiful. It's nice and full no shedding . It can be worn as a everyday wig. Go get you one.
This is my first afro wig and i love it. Package came really fast. Quick and easy installation. Wig is soft, lightweight and bouncy. Highly recommended! You wont be disappointed. Buy it!
It's so gorgeous and simply a beautiful wig. It comes with 1 wigs cap. Get dressed in less than 5 mins and really looks great. I use my brush to flatten the hair it's perfect.
This is the second time i bought this wig, it looks great and fits perfectly and i receive so many compliments when i wear it.i love these wigs so much definitely buying again!
I love this unit is lovely and just as pictured. You just have to know how to position it r8ght and then you're good to go. This is my first aliexpress unit and i have zero complaints!
I loving this afro kinkys human hair the texture is gorgeous the quality is exceptional and 100% human hair it's perfect so soft easy to install
I absolutely love this wig.straight out of the pack and a couple strokes with my nails and bam! Diva ready.i purchased another one for back up.hair is soft, light weight and versatile.this is one of the cheapest priced wigs i've ever purchased, but it's the best wig i've ever purchased.
Love, love, love this wig. It's easy to style. The quality is excellent, from the feel of the hair to its durability. Highly recommend this wig. Highly recommend!