SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the second time ordering this camera. i am pleased with it. installation wasn’t complicated and picture quality is good.
A good camera for the money. Easy to set up. I recommend it.
It works wonderfully, the image is perfect with plenty of adjustments, I can't comment on the battery yet.
Good image quality and battery life... Satisfied
I would buy it again because the price and quality are very good, I recommend it.
Excellent camera, I put it on the balcony to monitor my dog, perfect quality.
Very good battery-powered camera, good resolution, clear image, works well at night.
It works well. I think the battery will last about 30 days in power-saving mode. It's just a shame that when using only the battery with power-saving mode and motion detection, there is a delay of about 1-2 seconds in detection and recording. I guess it would be fine if I use an external battery or connect it to a power source for continuous recording mode.
Product received correctly. The shipping is very fast. The performance is very good. Everything is correct. Thank you.
Excellent product with easy installation and great performance
I had already bought one 2 years ago and it works perfectly. 👍 👍 👍 👍 👍 . Now add 3. 👍 👍 👍 👍 👍
Poor battery and wifi strength.
It's the same as the product description. I'm satisfied.
Excellent equipment, this is the second camera I've ordered, clear images, works very well. I'm very satisfied.
Wow~~~~ The specs are amazing for this price^^
Very good quality of build and picture quality is perfect. Easy to set up. Battery life so far does not seem promising and probably will fail short of advertised period (lost 10% within 1 hour).
Excellent video camera, battery life is good... the only downside is that human recognition hasn't been activated for a while.
Very clear vision, easy to install
This is the best at this price. Plan to repurchase
Everything seems fine, an excellent camera for the price.
It feels like very good quality
very very top, works very well
The camera is very good. It has a motion sensor and night vision. The price-quality ratio is very good. The only thing is that the package arrived dented and broken. I am leaving images: the carrier should be more careful. Luckily, nothing was broken. The app is O-KAM Pro, I also left images for them.
Beautiful camera, beautiful colors, exceptional application, I am more than satisfied.
The camera works great. It has a high-quality image. Easy to set up, has a recording function, microphone, and much more.