SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So far, great watch for the price. Resolution of watch is very good. Delivery was 2 weeks before expected delivery date. Very happy.
Excellent quality and functionality
I liked everything and what is interesting after the calibration shows the same thing as with the cuff
Better than good
Conform to the description.
Order received, good product, holds charge well, fast delivery.
At the moment, everything is working very well.
The screen quality is excellent. ❤️ ❤️
This clock is very suitable for my needs. It can check the electrocardiogram and blood sugar at any time, and monitor your heart rate. Even equipped with human body analysis. I can check your physical and blood condition, and also receive messages (email, text message, app notifications) from my phone, so if i want to decline the call, a watch notification will pop up. The battery can be used for a long time. I only charge it once a week, i keep wearing a watch, and even sleep. Overall, at this price, i really think it's worth it.
It arrived quickly. I have been using it for a week. I am very satisfied with the function of the watch. It is a very beautiful watch. It automatically measures my health every day. It has more powerful functions than the huawei watch i bought. I am satisfied.
The watch is good, good vision, fast delivered, very good package with big airbubbels, good app ( deepfit ) fore so far as i know works everything fine and this watch having a good battery ( it stays from arriving here till now more than still 80% 5 days! ! ! ) I have to give extra info if you use the ecg look at the last foto how you keep your hands ore you het n error. I need t fore bloodsuger, hartrytm, en bloodpressure and that is working correct. And ladt bet no least de seller respond quick when you having questions and if you not satisfied when you quick return the watch the seller is quick with the returnpaying so i really can say good watch good seller 👍
The product arrived quickly and was packed perfectly. The watch looks nice; now it's just a matter of figuring out how to use it. The instructions are in Russian. I recommend the seller; they are very positive and helpful. Thank you very much.
If you are trying to be healthy and enjoy walking or running this is a must! It counts your steps and the battery life is great. Plus it looks cute too.
This watch is very beautiful and arrived in perfect condition. The merchant sent it quickly, the packaging was very good, it was packed in the original box, there was a manual, and it was intact and undamaged. I communicated with the merchant and changed my watch strap to a red one. I appreciate the store and seller's attention to my order. I recommend anyone interested. I haven't tested it yet, so i will make a supplement. Installed the app, good.
Very good watch very handsome excellent quality, hearing aids very good sound i recommend the seller
Very good,thank you seller, the delivery speed is very fast.
The screen quality is excellent ❤️❤️
The delivery was good and I liked the packaging. It's not as heavy as I thought and the size is nice. I haven't used it yet so I'm not sure, but I can't see the Korean text on the product so I'm looking for it.
According to the description, it was supposed to support NFC, but it doesn't, so I am returning it. Other functions work well. According to the description, it was supposed to support NFC, but it doesn't, so I'm returning it. Other functions work fine.
There are inaccuracies in the readings. The readings are based on calibration results.
Nice watch very comfortable, light and very complete. Valid for day to day with plenty of possibilities. From bringing your health to the day and being able to perform different exercises.very happy with all the features you have as a blood pressure gauge and heart rate. It even has speaker and microphone for hands-free calls.
Everything is fine, now I am studying and adjusting to those times. I will add a review later!
An amazing smart watch that covers completely my health needs and fits perfectly my wants from a device that cost less than most popular brands...i am also surprised from the long life battery and the quality of the watch...
Great product and worth buying, it matches what is displayed in this application.
Good afternoon, the delivery time of the product was exactly as stated, the packaging was soft, the box was intact, there were immediately included straps as a gift, the watch looks very classy and beautiful, charging started immediately after connecting, now I will download the app and connect with the watch, many thanks to the seller, I recommend for purchases! ! ! ! ! !