SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied. buy without hesitation.
It looks very nice but I haven't tried it yet
All is well!
The shipment arrived within a week, great! I haven't used the product yet to give an opinion.
I have received this watch for two or three days now, and the battery of the watch is very durable. After charging once, the watch can be used for 3-5 days, and the measurement data is also quite close. This surprised me a lot, great!
A super complete watch, large size, the screen looks good and its functions are easy to use with simple installation, highly recommended, I would buy it again, it arrived in less than a week.
Arrived in record time. For the price, the watch surpassed my expectations. The seller was kind to send two extra straps. I'm totally pleased with the this order.
The color of the watch is exactly as i imagined, with no significant deviation. The seller also gave me an additional pink silicone strap as a gift. Thank you, seller. I really like watches, and i would recommend my friends to buy them! !
What surprised me was that it came quickly, was super beautiful, and in my opinion, the quality and price were both amazing. If i need to give a gift, i would definitely choose it, as the accompanying strap looks of good quality.
Very beautiful watch, with many functions. And the battery life is around 7 days.
Matches the description. Looks like expensive ones. Silicone strap is soft and comfortable. Pleasant to wear. All functions work. The app works fine. During sleep analysis, it counts sleep and time when you're not sleeping but just lying down and reading.
very good, I didn't expect it to be so good, the watch connected to me on the first try in Spanish and without any problems.
Amazing watch, highly recommend. Thanks for sending.
very nice 👍.
Quite good but the color is not as expected, everything else is the same.
Super 👍
Everything is great.
Perfect works as said
Ok.
It works very well, you can receive calls and make them - that was what I cared about most.
The watch looks very good. Comfortable. Fast shipping and delivery. I recommend it.
Perfect I am very satisfied.
Arrived fully charged 100%. After 2 days, 40% with active use. Everything is fine.
The product meets expectations, good quality for this price.
Arrived very quickly and perfectly.