SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute, smooth length and true to size, but the only downside is that it sheds a lot of hair. However, so far no holes, so really recommended, especially for black girls!!!
The wig looked beautiful & was easy to style. the quality is outstanding, this wig came super soft, no tangling, no smell and easy to maintain the density was great, the lace wasnt hard to melt i give the wig a five star review i will order again, and for beginners the wig does comes with and elastic band in the inside for a more snug fit.
I've received this hair within 3 days ,when i got it it had no smell , smelled real good .the hair is soft and lace came pre plucked.the curl pattern is everythingggggggg and i'm loving it.overall this wig is a 10/10 and i def recommend.
The hair is good i like will be buying from them again , minimum shedding . Lace bomb , pretty thick hair too easy to install and this was my first time actually installing a wig on myself and it came out the was i wanted it ! 😛 😛
The hair quality is crazy. I love it!! Hair was beautiful and great lace, the knots where easy to bleach. My stylist even complimented the hair.
Hair arrives in less than four days. This is the perfect time. The hair is very thick and rarely falls out. Highly recommend!
Honestly, i love this wig! Ive been wearing it now every day. It is soft and does not shedding or tangle. Great quality from the lace to the ends. And the wig does take bleach on the knots really well. Looks like it was pre-plucked well, as described. I really like the store and will continue to shop! After the installation, i got a lot of compliments!! !
This wig is super cute and looks just as the picture does! My third wig purchase from this app, and my fourth is already on its way!
"""best highlight This hair is very natural , is a 30inches which is very long and the quality is everything is pre plucked pre bleached. Highly recommended and about the shipping is very fast too."""
This wig is so gorgeous! Only thing about it is it’s kinda thin and sheds. Other than that she eats down!
The price is really cheap, and the buyer is very honest. Its really human hair. Although the density is not very good, i still like it very much,nice quality!
The hair is of good quality and very soft, and the seller treats me very well
This is an amazing wig didn’t have to glue just wear and go! The hair is true to length , no smell, soft and the lace is easy to melt.
The hair is really nice just as described and it came with a gift inside and i love it. Hair is beautiful and soft with no smell..good communication..vendor responded and answered all questions promptly. I am very satisfied with the hair and will definitely buy again from this vendor. I do recommend this hair! !
The hair is soft, true to length and takes heat very well, and got lots of compliments on it.
I absolutely love this wig! The color is vibrant, exactly like the pictures, and the 30-inch length is perfect—very full and soft.the hair doesn't tangle easily, and the lace melts nicely into my skin. I got so many compliments wearing it out.highly recommend!
Oh my goodness!! The lace is so thin and easy to match! The knots are not big at all. The hair itself looks dark and shiny, which is a plus! I highly recommend buying it!
This human hair wig is a game-changer! It's so comfortable to wear and the hair quality is outstanding. I feel like a whole new person whenever i put it on. Highly recommend!
Good quality for someone that’s a beginner, takes very well to heat . Easy to pluck and style, minimum shedding. My only complaint is that it felt extremely silky and had a glossy look to it . I would definitely recommend for beginners.
Wig is soft and nice, came quickly and communicating with the seller is easy and fast. I love the hair, will buy again!
Everything about this shop is perfect so far. Hair is true to its length. The lace is so thin & knots are so small. There is little to no shedding as well. No lies and no fake review.